Beverly Harden
Wenonah,NJ
Summary
Detail-oriented and knowledgeable Medical Receptionist skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Reliable Medical Support professional with 20+ years of experience in office, hospital, and varying medical environments. Expertly assist with office operations and physician support by gathering patient information, effectively scheduling in coordination with treatment plans and organizing medical records. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
12
12
years of professional experience
Work History
Chiropractic Assistant and Receptionist
Family Health Center
2021.08 - Current
- Intensify patient satisfaction by providing efficient and friendly assistance at the front desk.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Boost office organization by maintaining clean and well-stocked treatment rooms for daily use.
Patient Service Representative
Penn Medicine
2018.09 - 2021.08
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Medical Receptionist
Allied Gastrointestinal Associates
2011.10 - 2018.08
- Strengthen patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
Gloucester City Jr. Senior High School
Gloucester City, NJUnit Secretary Certificate -
Camden County Vocational Technical School
Pennsauken, NJSkills
- Medical Billing
- Insurance Verification
- HIPAA Compliance
- Records Management
- Medical Terminology
- Appointment Scheduling
- Patient Flow Management
- Electronic Medical Records
- Daily Computer and Keyboard Use
Timeline
Chiropractic Assistant and Receptionist
Family Health Center
2021.08 - Current
Patient Service Representative
Penn Medicine
2018.09 - 2021.08
Medical Receptionist
Allied Gastrointestinal Associates
2011.10 - 2018.08
High School Diploma -
Gloucester City Jr. Senior High School
Unit Secretary Certificate -
Camden County Vocational Technical School
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