Beverly Kohler
Whitehouse
Summary
Dynamic and dedicated Police and Fire Dispatcher with 27 years at the City of Tyler Police Department. Expert in emergency response coordination and call prioritization, ensuring public safety through effective communication and critical decision-making. Proven ability to train new dispatchers while maintaining accuracy and confidentiality under pressure. Very effective in determining a person's identity even with given very little information. Remembered people's names with warrants to quickly give the information to the officers.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Police and Fire Dispatcher
City Of Tyler Police Department
03.1998 - Current
Dispatched Police and Fire to calls.
Answered administrative lines and 911.
Entered warrants, protective orders, property into NCIC.
Check people for officers and detectives. Ran criminal histories.
Multi tasked all during the shift.
Trained new dispatchers for 22 years
Education
Did Not Finish - Criminal Justice
University of Texas At Tyler
Tyler, TXBachelor Of Applied Science - Criminal Justice
Trinity Community College And Tyler Junior College
Palestine, TX Tyler Tx12.1999
Skills
Emergency Dispatch Specialist**
Utilized various resources, including NCIC, the agency's in-house computer system, the City of Tyler Municipal Court system, Smith County Odyssey, and the Flock Camera system, to gather critical information for identifying subjects
Collaborated with other agencies to obtain pertinent data, enhancing support for officers and detectives in their
investigations
Highly proficient in utilizing YCIC/NCIC systems to enhance operational efficiency
Skilled in multitasking, effectively prioritizing tasks to maintain service quality in dynamic environments
Maintained professionalism and calmness during high-stress situations, providing vital support to officers on the scene
Successfully trained new telecommunicators over 24 years, fostering a knowledgeable and efficient team
Accomplishments
Employee of the month multiple times with the city. APCO Silent Hero Award.
Telecommunicator of the year.
Certification
Master Telecommunicator License
TCIC/NCIC certified
References
Rex Pitts
Police Officer at Tyler Police Department
903-570-1303
Jason Shields
Police Officer at Tyler Police Department
903-363-3772
Betsy Thrash
Dispatcher Tyler Police Department
903-363-7573
Marisa Pittman
Data Management Supervisor Tyler Police Department
903-752-0353
Carla Holland
Retired Dispatch Supervisor Tyler Police Department
903-571-6957
Scott Behrend
Analyst Financial Crimes Intelligence Center
903-530-2016
Timeline
Police and Fire Dispatcher
City Of Tyler Police Department
03.1998 - Current
Did Not Finish - Criminal Justice
University of Texas At Tyler
Bachelor Of Applied Science - Criminal Justice
Trinity Community College And Tyler Junior College
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