Beverly Lett
Lindsborg,KS
Summary
Accomplished Medical Receptionist with a proven track record of enhancing patient satisfaction and streamlining front desk operations at Mowery Clinic LLC. Skilled in HIPAA compliance and Microsoft Office, adept at improving office efficiency and patient care through effective communication and meticulous appointment scheduling. Demonstrates exceptional telephone etiquette and a compassionate approach to patient interactions.
Overview
35
35
years of professional experience
Work History
Medical Receptionist
Mowery ClinicLLC
737 E Crawford St, Salina, Ks. 67401
06.2009 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Medical Receptionist
McPherson Surgical
1000 Hospital Dr. McPherson, Ks. 67460
01.2007 - 05.2009
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
Receptionist
Mid Kansas Building Supplies
McPherson, Ks.
01.1990 - 08.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Dodge City High School
Dodge City, KSSkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Microsoft Office
- HIPAA Compliance
- Payment Collection
- Electronic Medical Records
- EMR / EHR
Timeline
Medical Receptionist
Mowery ClinicLLC
06.2009 - Current
Medical Receptionist
McPherson Surgical
01.2007 - 05.2009
Receptionist
Mid Kansas Building Supplies
01.1990 - 08.2006
High School Diploma -
Dodge City High School