Beverly Livingston
Reedsburg,WI
Summary
Wirh almost 32 years working at Lands' End, I advanced in many areas,with the last position as a payroll/Scheduling admin. I was a very motivated scheduling specialist prepared to apply several years' experience to support and enhance business operations at established company. Enthusiastic about making a positive impact using strong communication and organizational abilities.
Motivated scheduling specialist prepared to apply several years' of experience to support and enhance business operations at established company. Enthusiastic about making a positive impact using strong communication and organizational abilities.
Overview
2
2
years of post-secondary education
32
32
years of professional experience
Work History
Scheduling Specialist
Lands' End
Reedsburg, WI
08.2001 - 08.2026
- Coordinated cross-departmental scheduling to optimize labor coverage and effectively reduce conflicts.
- Entered,updated, and verified scheduling needs based on employee availability and time off requests, in a timely manner.
- Maintained high accuracy of data entry for employee scheduling availability
- Reviewed timesheets for accuracy before submission, ensuring compliance with scheduling policies.
- Assisted employees with schedule requests and policy concerns, providing updates to supervisors to clarify resolutions and reduce confusion.
- Collaborated with leadership when attendance and scheduling patterns and misuse of policy were noticed.
- Trained new staff on scheduling systems and best practices for efficiency.
- Provided training and guidance on scheduling processes for new employees.
Payroll Specialist
Lands' End
Reedsburg, Wisconsin
08.2001 - 08.2026
- Processed payroll for over 300 employees bi-weekly, ensuring accuracy of pay.
- Managed employee time and attendance records, ensuring alignment between scheduled and actual hours worked.
- Managed employee time and attendance records to ensure accuracy of scheduled and actual hours worked.
- Reviewed timesheets for accuracy and completeness prior to payroll processing, ensuring payroll integrity.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Coordinated with management to address attendance policy violations.
- Coordinated with management to address misuse of attendance patterns in accordance with company policies.
Customer Sales training
Lands' End
Reedsburg, Wisconsin
08.1999 - 11.2022
- Delivered training on best practices for phone engagement, customer interaction, and order placement, emphasizing professionalism.
- Facilitated training sessions and presentations for small and large groups, enhancing product knowledge and engagement.
- Collaborated with diverse coworkers and trainees to achieve training goals and tailor learning approaches to various product knowledge levels.
- Completed daily training tasks to ensure effective learning
Receptionist
H&r Block
Reedsburg, Wisconsin
01.2022 - 04.2024
- Managed phone calls and scheduled appointments for clients efficiently.
- Maintained clean and organized reception area, contributing to positive client experience.
- Processed incoming mail and distributed correspondence promptly.
- Collaborated with team members to ensure seamless office operations during peak seasons.
- Handled client inquiries and resolved issues promptly, ensuring high levels of satisfaction.
- Updated client records in the company database accurately and timely.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed client appointments at the reception desk to ensure an organized calendar.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained daily calendars, set appointments with clients
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts accurately, supporting financial integrity.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Prepared welcome packages for new hires.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Customer Sales and Service Representative
Lands' End
Reedsburg
09.1994 - 09.1998
- Guided customers through product inquiries and order placements, enhancing their purchasing experience.
- Delivered comprehensive product information, facilitating informed customer decision-making.
- Resolved returns and exchange inquiries promptly, contributing to high customer satisfaction.
Education
Associate Degree in Hotel Management - Hotel Management
Madison Area Technical College Madison
08.1981 - 05.1983
Portage High School
05.1978
Some College (No Degree) - Hotel, Motel, And Restaurant Management
University of Wisconsin Stout
Skills
- Computer experience with Payroll and Scheduling software
- Data entry
- Payroll processing
- Attendance monitoring
- Policy adherence
- Time management
- Effective communication
- Conflict resolution
- Customer relations
- Recordkeeping
- Deadline adherence
- Microsoft Office Suite
- Professional telephone etiquette
- Strong work ethic
- Problem solving
- Worked well as a team member
Timeline
Receptionist
H&r Block
01.2022 - 04.2024
Scheduling Specialist
Lands' End
08.2001 - 08.2026
Payroll Specialist
Lands' End
08.2001 - 08.2026
Customer Sales training
Lands' End
08.1999 - 11.2022
Customer Sales and Service Representative
Lands' End
09.1994 - 09.1998
Associate Degree in Hotel Management - Hotel Management
Madison Area Technical College Madison
08.1981 - 05.1983
Portage High School
Some College (No Degree) - Hotel, Motel, And Restaurant Management
University of Wisconsin Stout