Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beverly Marsh

Charleston,WV

Summary

Diligent office receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.

Overview

35
35
years of professional experience

Work History

Medical Receptionist

H. RICHARD REYNOLDS, M.D.
12.2020 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
  • Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
  • Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
  • Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Received and routed laboratory results to correct clinical staff members.
  • Transcription.
  • Aided with prescription refills requests.

Medical Office Receptionist

THORACIC & CARDIOVASCULAR ASSOCIATES
04.2006 - 06.2020
  • Schedule tests and surgeries.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Maintained current and accurate medical records for patients.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Filed and retrieved patient records for provider.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
  • Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
  • Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
  • Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
  • Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
  • Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
  • Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
  • Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
  • Maintained records by recording, obtaining, and updating personal and financial information.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered phone calls and messages for 7 physicians at the medical facility, scheduling appointments, and handling patient inquiries.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Received and routed laboratory results to correct clinical staff members.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Reviewed and sent medical records to other physicians upon request.
  • Made weekly bank deposits.
  • Got authorizations for tests and surgeries.
  • Schedule meetings for physicians.
  • Got mail daily and sorted it.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Medical Office Receptionist

Saima Khan, M.D.
12.2012 - 06.2015
  • Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
  • Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
  • Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
  • Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
  • Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
  • Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
  • Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
  • Maintained records by recording, obtaining, and updating personal and financial information.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Answered phone calls and messages for physician, scheduling appointments, and handling patient inquiries.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient referrals and transfer requests.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Reviewed and sent medical records to other physicians upon request.
  • Filed and retrieved patient records for provider.
  • Maintained current and accurate medical records for patients.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Scheduled meetings for physician.
  • Got authorizations for test and surgeries.
  • Made bank deposits weekly.

Medical Receptionist

Dominic Gaziano, M.D. Chest Medical Services
01.1991 - 04.2006
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Organized paperwork such as charts and report for office and patient needs.
  • Pulmonary function tests.
  • Assist M.D. doing chest x-rays.
  • Developing chest x-rays.
  • Make reservations for physician and staff for out of state work.
  • Order supplies for local and out of state offices.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Improved workflow efficiency, organizing back-office supplies and equipment.

Education

High School Diploma -

Sissonville High School
Charleston, WV
06.1987

No Degree - Spirometry Certification

NIOSH
Charleston, WV
04.1991

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient registration
  • Microsoft office
  • HIPAA guidelines
  • Reminder calls
  • Patient relations
  • Records management
  • Letter preparation
  • EMR / EHR
  • Referral verification
  • Paperwork coordination
  • Medical charting
  • Documentation
  • Inventory oversight
  • Medical transcription
  • Patient reception management
  • Co-payment collection
  • Petty cash management
  • Typing and filing
  • Patient callbacks
  • Customer service
  • Computer proficiency
  • Data entry
  • Patient referral
  • Clerical support
  • Scheduling tests and procedures
  • Preparing treatment rooms
  • Insurance authorizations
  • Cash handling
  • Mail management

Timeline

Medical Receptionist

H. RICHARD REYNOLDS, M.D.
12.2020 - Current

Medical Office Receptionist

Saima Khan, M.D.
12.2012 - 06.2015

Medical Office Receptionist

THORACIC & CARDIOVASCULAR ASSOCIATES
04.2006 - 06.2020

Medical Receptionist

Dominic Gaziano, M.D. Chest Medical Services
01.1991 - 04.2006

High School Diploma -

Sissonville High School

No Degree - Spirometry Certification

NIOSH

Similar Profiles

  • Colin Thieler

    Colin ThielerColin Thieler

    Medical Assistant Intern at M.D John Simon & M.D Richard VanderbrookMedical Assistant Intern at M.D John Simon & M.D Richard Vanderbrook

  • Kathy Rivas

    Kathy RivasKathy Rivas

    Ophthalmic Technician at Richard C. Angrist, M.D., P.AOphthalmic Technician at Richard C. Angrist, M.D., P.A

  • Marina Tighe

    Marina TigheMarina Tighe

    Product Specialist, Administrative Coordinator at Richard A. Bartlett, M.D. Cosmetic & Reconstructive SurgeryProduct Specialist, Administrative Coordinator at Richard A. Bartlett, M.D. Cosmetic & Reconstructive Surgery

  • Savannah Corder

    Savannah CorderSavannah Corder

    Host at Lola's PizzaHost at Lola's Pizza

  • Shawn Fruit

    Shawn FruitShawn Fruit

    Registered Nurse at The Judge GroupRegistered Nurse at The Judge Group

CREATE PROFILE