Beverly Olivo

• Part of management team that grew sales to $12m and is a consistent top performer
• Perform duties as MOD providing associate leadership and customer service presence.
• Guide BOH team on receiving, debits, damages and primarily new merchandise processing.
• Oversee training & developing of associates, CSS/Receiving Supervisors and customer service/receiving leads.
• Coach and provide feedback to staff to improve performance and achieve company objectives.
• Support and communicate with district management team.
• Assure team compliance with corporate policies and procedures

Job description as per below , but different location.

• Ensured merchandise sizing and up to date pricing.
• Displayed appropriate signage for products and policies.
• Assisted store manager with staff training , markdown management and overall staffing including interviews and onboarding.
• Monitored store operations for compliance with company policies and procedures

• Drove Sales & Selling through focused execution of My Macy`s, Omni Channel and Magic Selling
• Established relationships with key customers, providing personalized service and support.
• Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
• Held daily check-ins with team members to set objectives and monitor progress.
• Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently.
• Conducted regular training sessions with sales team members to ensure effective sales techniques were used.
• Motivated associates to solicit Macy`s Star Rewards Credit program by reinforcing benefits of new accounts
• Coached associates consistently to deliver effective selling behaviors including top store performer for 2016 with a score of 92
• Conducted ongoing talent analysis of associates and career progress plans for key players and positions that resulted in the retention of the best people and turnover reduction.(Mentored three sales supervisors who were promoted to sales managers)
• Recruited & hired sales minded associates
• Created positive work environment
• Monitored and addressed performance issues on a timely basis

• Responsible for the overall look and feel of the store. Inclusive were the following functions to achieve the general appearance : (resets, plan-o-grams,end caps and focal points). Weekly signage for the entire store, price changes and holiday setups. Managed & trained team to follow monthly sales planner meeting time frames allotted.
• Budget and plan to hours each week based on productivity as well as motivating team to think outside of the box when necessar

• Responsible for half of the stores sales with a team of 40 associates including 4 leads.
• Softlines included Ready To Wear, Intimates, Men`s , Children`s, Jewelry , Footwear, Home Fashions and mattresses with an annual sales volume of approximately $12 Million