Beverly Smith
Patient Service Representative
SPRINGDALE,AR
Summary
Dynamic Patient Service Representative with a proven track record at Mercy Endocrinology, excelling in appointment scheduling and payment collection. Known for exceptional interpersonal skills, fostering positive patient relationships while ensuring HIPAA compliance. Committed to enhancing client satisfaction through effective communication and meticulous attention to detail in a fast-paced environment.
Overview
26
26
years of professional experience
Work History
Patient Service Representative
Mercy Endocrinology
08.2017 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Dispatch and Customer Service
Zipp Delivery, INC
01.2000 - 08.2017
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Springdale High School
Springdale, AR05-1985
Skills
- Appointment confirmation
- Patient greeting
- Front desk supervision
- Check-in coordination
- Data entry proficiency
- Phone etiquette
- Reception management
- Payment collection
- Appointment scheduling
- Patient follow-up
- HIPAA compliance
Timeline
Patient Service Representative
Mercy Endocrinology
08.2017 - Current
Dispatch and Customer Service
Zipp Delivery, INC
01.2000 - 08.2017
High School Diploma -
Springdale High School
Similar Profiles
Nicole CoxNicole Cox
Licensed Practical Nurse at Monument Health EndocrinologyLicensed Practical Nurse at Monument Health Endocrinology
Lavanya ChandrasekaranLavanya Chandrasekaran
Office Manager at Greater Houston Diabetes and EndocrinologyOffice Manager at Greater Houston Diabetes and Endocrinology
Consolee NishimweConsolee Nishimwe
Unit Manager, Renal Clinical Technologist at Center For Diabetes and EndocrinologyUnit Manager, Renal Clinical Technologist at Center For Diabetes and Endocrinology
Kania StarksKania Starks
Financial Aid Student Assistant at Finance DepartmentFinancial Aid Student Assistant at Finance Department
Robert Overton Jr.Robert Overton Jr.
Night Shift Security Supervisor at Allied Universal Security ServicesNight Shift Security Supervisor at Allied Universal Security Services