Beverly Warshal
Rome,NY
Summary
Dynamic professional with a proven track record excelling in customer service and team leadership. Skilled in budget management and resource allocation, I foster positive relationships and enhance client satisfaction. Adept at problem-solving and cash handling, I thrive in fast-paced environments, ensuring operational success and team collaboration.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
27
27
years of professional experience
Work History
Sales Associate
FAMCO (Singh Petroleum)
07.2016 - 09.2025
- Engaged with customers through effective communication, fostering positive relationships for repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Manager
RedApple Kwikfill (United Refining)
08.2010 - 06.2016
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Phlebotomist
Centrex
02.2005 - 08.2010
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of blood draws and processed specimens for laboratory analysis.
- Implemented quality control measures to ensure compliance with health regulations and standards.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Call Center Representative
APAC Customer Services
02.1999 - 08.2005
- Resolved customer inquiries efficiently through effective communication and active listening skills.
- Maintained accurate records of customer interactions using CRM software.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
High School Diploma -
Clinton Central
Clinton, NYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Exceptional customer service
- Money handling
- Verbal/written communication
- Professional demeanor
Timeline
Sales Associate
FAMCO (Singh Petroleum)
07.2016 - 09.2025
Manager
RedApple Kwikfill (United Refining)
08.2010 - 06.2016
Phlebotomist
Centrex
02.2005 - 08.2010
Call Center Representative
APAC Customer Services
02.1999 - 08.2005
High School Diploma -
Clinton Central