Beverly Coleman
Moreno Valley
Summary
Diligent General Manager with over 21-(29) years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Trustworthy and Honest.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager/ Service Manager
Norms Restaurants
Riverside, CA
06.2008 - 02.2026
- Currently possess, Managers Food Handlers card, Sexual harassment certification and ABC license certification
- Reporting and Documentation Staff
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Trained new employees on the use of customer relationship management software systems.
- Developed shift leads.
- Hired and trained service department staff such as Host/cashiers, servers, food runners & expos.
- Motivated and supported employees to maintain low turnover.
- Delegated work to staff, setting priorities and goals.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Service Manager
Sizzler USA
Pico Rivera, CA
09.1996 - 05.2008
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Developed training programs for staff to enhance service quality and operational efficiency.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
Education
Early Childhood Education
Rio Hondo College
Whittier, CASkills
- Bilingual
- Motivational
- Forecasting & projections
- Financial Controls
- Verbal and Written Communication
- Efficient multi-tasker
- Staff motivation
- Verbal and written communication
- Employee scheduling
- Inventory control
- Maintaining labor by using proper methods of projections and dollar amount breakdown
- Waste control, Controlling food cost by quality control, proper documentation of waste, and use of proper kitchen tools
Certification
Currently possess, Managers Food Handlers card, Sexual harassment certification and ABC license certification
Languages
Spanish
Native or Bilingual
Timeline
General Manager/ Service Manager
Norms Restaurants
06.2008 - 02.2026
Service Manager
Sizzler USA
09.1996 - 05.2008
Early Childhood Education
Rio Hondo College