Beyonce Rodriguez
Friendswood,TX
Summary
Dynamic customer service professional with a proven track record at Red Lobster, excelling in problem resolution and active listening. Recognized for enhancing team development and training, leading to improved customer loyalty and satisfaction. Proficient in Microsoft Excel, leveraging data entry skills to streamline operations and elevate service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver
Employer
05.2023 - 11.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Representative
Red Lobster
01.2020 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Waitress Trainer
Red Lobster
01.2020 - 12.2023
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
Education
Associate of Science - Natural Sciences
San Jacinto College
Pasadena, TX12-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft outlook
- Microsoft Excel
Certification
- CET - EKG Technician
- First Aid/CPR Certified
Timeline
Caregiver
Employer
05.2023 - 11.2024
Customer Service Representative
Red Lobster
01.2020 - 12.2023
Waitress Trainer
Red Lobster
01.2020 - 12.2023
Associate of Science - Natural Sciences
San Jacinto College
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