Beyonce Smith
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Production Worker
Lear Corporation
06.2020 - Current
- Resolved issues quickly to maintain productivity goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
Advisor
Concentrix
07.2021 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Caregiver
Absolute Care Staffing Health Agency
11.2018 - 06.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Crew Member Team Leader
Popeye's Louisiana Kitchen Inc.
01.2019 - 01.2020
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Facilitated disciplinary action when necessary.
Skills
- Safety Management
- Equipment Calibration
- Account Updating
- Call Management
- Microsoft Excel
- CRM Software
- Microsoft Outlook
- Problem-Solving Abilities
- Warranty Service
- Microsoft Word
- Computer Proficiency
Timeline
Advisor
Concentrix
07.2021 - 11.2022
Production Worker
Lear Corporation
06.2020 - Current
Crew Member Team Leader
Popeye's Louisiana Kitchen Inc.
01.2019 - 01.2020
Caregiver
Absolute Care Staffing Health Agency
11.2018 - 06.2020
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