Summary
Overview
Work History
Education
Skills
Timeline
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Bhagya Adikari

Bhagya Adikari

Staten Island,NY

Summary

Proven Pharmacy Technician with a track record of enhancing workflow and patient confidentiality at CVS Pharmacy. Excelled in medication dispensing and pharmaceutical calculations, alongside demonstrating exceptional problem-solving and team collaboration skills. Achieved increased customer loyalty through professional and empathetic resolution of complaints.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
04.2023 - 07.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Customer Service Cashier

Macdonals
01.2020 - 04.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Bachelor of Science - Biology

College of Staten Island
06.2026

Associate of Science - Biology

Kingsborough Community College
Brooklyn, NY
06.2020

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Answering customer questions
  • Insurance Billing
  • Insurance Verification
  • Prescription Filling
  • Patient confidentiality
  • Medication Dispensing
  • Drug Classification Knowledge
  • Labeling Accuracy
  • Pharmaceutical Calculations
  • Processing payments

Timeline

Pharmacy Technician

CVS Pharmacy
04.2023 - 07.2024

Customer Service Cashier

Macdonals
01.2020 - 04.2023

Bachelor of Science - Biology

College of Staten Island

Associate of Science - Biology

Kingsborough Community College

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Bhagya Adikari