Summary
Overview
Work History
Education
Skills
Languages
hobbies
Timeline
Generic

Bhakti Patel

Grove City,OH

Summary

Reliable front desk agent offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customers positive experiences to drive loyalty and repeat business. Trained in busy customer-oriented areas and flexible with changing business needs.

Overview

5
5
years of professional experience

Work History

Drive Thru Operator

McDonald's
  • Cleaned and sanitized drive-thru station to enhance safety standards and reduce spread of infection.
  • Communicated clearly with team members to assemble and deliver correct order to customer and reduce errors.
  • Advanced customer to window quickly to efficiently move drive-thru line and promptly handle next customer.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.

Front Desk Agent

Integrity Hospitality Motel 6
05.2019 - Current
  • Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins, and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at a busy facility.

Night Auditor

Motel 6
05.2022 - 05.2023
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.

Cashier

McDonald's
01.2019 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Bachelor of Science - Hospitality Management

Ohio State University
Columbus, OH
05.2024

Associate of Applied Science - Hospitality Management

Columbus State Community College
Columbus, OH
05.2023

High School Diploma -

Grove City High School
Grove City, OH
05.2020

Skills

  • time management
  • leadership
  • Customer Loyalty
  • Team Collaboration
  • Excellent Communication
  • Guest Experiences

Languages

Hindi
Full Professional
English
Full Professional
Gujarati
Native or Bilingual
Spanish
Limited Working

hobbies

  • I love playing badminton and Table tennis
  • I also love dancing, singing and acting (member of drama club)



Timeline

Night Auditor

Motel 6
05.2022 - 05.2023

Front Desk Agent

Integrity Hospitality Motel 6
05.2019 - Current

Cashier

McDonald's
01.2019 - 05.2019

Drive Thru Operator

McDonald's

Bachelor of Science - Hospitality Management

Ohio State University

Associate of Applied Science - Hospitality Management

Columbus State Community College

High School Diploma -

Grove City High School

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Bhakti Patel