Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BHARTI SHARMA

Fresno,CA

Summary

Accomplished Front Desk Receptionist with a proven track record at Wyndham for enhancing guest retention and satisfaction through exceptional customer service and efficient front office management. Skilled in problem-solving and time management, adept at creating welcoming environments and streamlining check-in processes to elevate the guest experience. Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations. Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills flight attedant role.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist

Wyndham
Bozeman, MT
05.2024 - Current
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Resolved customer problems and complaints.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Streamlined check-in processes, reducing wait times for guests.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

Front Desk Receptionist

Choice Hotels
Winnemucca, NV
09.2023 - 05.2024
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Education

High School Diploma -

GOVT.MODEL SENIOR SECONDARY SCHOOL
INDIA
05-2018

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Problem-solving skills
  • Team Collaboration
  • Verbal and written communication
  • Oral and writing communication
  • File Organization
  • Hospitality services
  • Front Office Management
  • Complex Problem-Solving
  • Confidentiality handling

Languages

English
Professional Working

Timeline

Front Desk Receptionist

Wyndham
05.2024 - Current

Front Desk Receptionist

Choice Hotels
09.2023 - 05.2024

High School Diploma -

GOVT.MODEL SENIOR SECONDARY SCHOOL
BHARTI SHARMA