Bhautik Suthar
Romeoville,IL
Summary
Dynamic individual with hands-on experience in printers and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Support Representative II
Ricoh USA
10.2019 - Current
- Setup and trouble shoot different small, medium and big scale printers in scheduled time.
- Coordinated efforts with co-shop technicians involved in installing and maintaining equipment and components.
- Major responsibilities are setup, install parts and run the printer with no error with complete documentation.
- Programmed printers with various specifications as per customer requirements.
- Troubleshot and installed new parts or replace required parts with documented all issues that occurred.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Performed all job tasks while complying with company’s safety procedures and guidelines.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Handled all delegated tasks and worked closely with team members.
- Maintain clean tools, test equipment and work area.
Warehouse Worker
Amazon
05.2019 - 11.2019
- Scanning and sorting the packages with the help of electronic devices
- Loaded, unloaded, and moved packages to and from storage and shipping areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Sales Engineer
Deepak Poly Plast PVT. LTD.
10.2015 - 01.2019
- Developed sales contracts averaging $800K along with up-sell pipeline 2-3x in original contracts based on sales use-cases originally presented.
- Regularly exceed targeted sales goals by 10-20%
- Performed comprehensive market research on products & local business.
- Actively cold & warm called potential clients to gain visibility.
- Conduct in-person sales demonstrations at customer locations based on gathered use-cases.
- Draft & delivered sales proposals & contracts by coordinating with internal terms for pricing, scheduling, performance, technical requirements.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Represented the company at trade shows & sales conferences to maintain up to date knowledge, initiatives, & network with industry contacts.
Sales Engineer
Vashram Techno Ent.
11.2014 - 08.2015
- Responsible for developing sales averaging $100K
- Strategized prospective leads by geography, contract-based factors, & use-case specific sales solutions.
- Assisted in development of new channel partners within sales territory.
- Provided complete technical support & service to new customers within territory.
- Collected quarterly customer feedback along with new product requests & strategize improvement & up-sell opportunities with product & management teams.
Sales Engineer
Vijay Hydrotech
06.2012 - 10.2014
- Qualify leads from marketing campaigns via cold calls & emails with detailed quotations regarding products, prices & viability.
- Emphasized product features based on analysis of customers’ needs/use cases.
- Planned & organized routes within territory to maximized efficiency & time for field operations.
- Strategized story-based & use-case specific selling & marketing strategies with colleagues.
- Used networking opportunities to create successful, on-going business relationship.
- Surpassed targeted sales goals by more than 10% every month.
Quality Control Engineer
Good Luck Plastic Industries
05.2009 - 03.2011
- Ensured consistent product performance by routinely calibrating equipment, monitoring test results, and adjusting processes accordingly.
- Reduced product defect rates through meticulous analysis of production data, identifying trends, and implementing targeted improvements.
- Conducted regular vendor evaluations to maintain supplier performance standards and drive ongoing improvements in component quality.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Education
Bachelors in Engineering - Plastic Engineering
Nirma University
Ahmedabad, India06.2008
Skills
- Organization
- Management
- Leadership
- Trainer
- Interdepartmental
- Remote Support
- Microsoft Office
- Positive mindset
- Multitasking
- Adaptibility
Certification
I have completed and received a certificate of
Emerging Leadership Program in December 2023.
Timeline
Support Representative II
Ricoh USA
10.2019 - Current
Warehouse Worker
Amazon
05.2019 - 11.2019
Sales Engineer
Deepak Poly Plast PVT. LTD.
10.2015 - 01.2019
Sales Engineer
Vashram Techno Ent.
11.2014 - 08.2015
Sales Engineer
Vijay Hydrotech
06.2012 - 10.2014
Quality Control Engineer
Good Luck Plastic Industries
05.2009 - 03.2011
I have completed and received a certificate of
Emerging Leadership Program in December 2023.
Bachelors in Engineering - Plastic Engineering
Nirma University
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