Bhavna Jariwala
Clifton,NJ
Summary
Capable pharmacy team member with 16 years of experience proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers, and individuals to address issues. Good relationship-building and multitasking skills.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
515 Allwood Road, Clifton, NJ 07012
02.2008 - Current
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Improved patient satisfaction by entering and processing 550 prescriptions a day into internal system, RX Connect.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Contributed to the reduction of prescription wait times by 33% by promptly addressing refill requests and insurance authorizations.
Sales Associate
Kohls Department Store
Clifton, NJ
06.2005 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
2 Yrs Of College - Accounting
South Gujarat University
Gujarat, India Skills
- Problem-solving
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Customer Service
- Insurance Billing
- Medication Dispensing
- Prescription Filling
- Insurance Verification
- Immunizer
Timeline
Pharmacy Technician
CVS Pharmacy
02.2008 - Current
Sales Associate
Kohls Department Store
06.2005 - 03.2013
2 Yrs Of College - Accounting
South Gujarat University