Overview
Work History
Education
Skills
Timeline
Generic

Bhuvana Kamma

Dallas,TX

Overview

5
5
years of professional experience

Work History

Senior Product Manager

Optum Insights (Previously Change HealthCare)
01.2023 - Current
  • Co-managing Day 2 restoration activities for the highest revenue-producing unit post-Change Healthcare security breach, encompassing the rebuilding of over 40 on-premises and cloud applications.
  • Acting as the sole liaison between RCM Ambulatory technology and business support/operational units, focusing on identifying high-priority clients, communicating technology updates, and facilitating the migration and reconnection of legacy users into restored systems post-security breach
  • Analyzing the product portfolio strategically post-security breach, with a focus on the 80/20 rule to pinpoint core products for restoration essential to achieving operational readiness.
  • Accountable for migrating SFTP software to a proprietary file transfer system, overseeing the transition of 200+ clients and 1500+ connection configurations within a 60-day SLA timeframe.
  • Revamping outdated Disaster Recovery and Business Continuity plans to include enhanced measures against rising cyber threats
  • Conducting gap analyses of legacy and acquiring partners' products, identifying potential end-of-lifecycle scenarios, and formulating recommendations for decommissioning or platform migrations
  • Creating and managed product roadmaps amongst changing strategic directions, evaluating progress using KPIs that drove to support organizational OKRs
  • Facilitating support for the Artificial Intelligence group during idea intake, exploring diverse pathways for AI solutions including LLM, Generative AI, and NLP.
  • Mediating conflict resolution among stakeholders in a complex and high-tension environment post-turbulent acquisition and migration, fostering dialogue centered on core principles of empathy and resilience.
  • Responsible for overseeing 15+ products and managing 3 teams within Revenue Cycle Management services, encompassing areas such as patient payments, performance tracking, and client communication tools.
  • Collaborating closely with multiple technology groups, including product engineers, business analytics, and security, among others, to map out stages for product operational readiness and consumer adoption.
  • Conducting quantitative and qualitative research through customer engagement to comprehend user behavior, collect feedback, and validate hypotheses. This effort aims to identify product opportunities and prioritize a robust roadmap for the MVP 2.0 of the inquiry tool.
  • Leading discussions on release management, team metrics, and process adjustments/documentation to enhance team communication and align expectations.
  • Prioritizing changes in the product roadmap to optimize output amidst conflicting interests from acquiring partner Optum Insights, client deliverables, and security/compliance regulations.
  • Developing onboarding and training strategies for users of 10+ proprietary software products, streamlining workflows to enhance user experience and boost customer retention.
  • Strengthening our sales and implementation messaging by developing and improving a toolkit comprising fact sheets, data collection methodologies, and competitive analyses, aiming for optimized go-live outcomes.

Value-Based Care Product Owner

Sound Physicians
07.2021 - 12.2022
  • Co-led the end-to-end development, release, and post-release iterations of 2 B2B2C clinical workflow products focused on enhancing documentation and billing: resulting in reduced readmissions, improved time to care, and enhanced quality metrics
  • Established alignment with cross-functional stakeholders including Sales, Operations, Finance, and other product teams to expedite execution and address opportunities in cross-functional systems, contributing to a 10% increase in user growth in 2022
  • Maintained reporting on critical product metrics such as site volume and payor identification, using insights to prioritize opportunities and adjust the roadmap based on successes and failures
  • Developed strategic initiatives to meet regulatory changes within CMS, aligning with business needs and ensuring project scalability in areas like HEDIS, 5-Star, and High-Risk Readmission measures
  • Managed relationships with 5 vendors to transmit and validate Personal Identification Information, achieving an 18% increase in accuracy for patient matching
  • Provided product requirements for enhancing the episode management system to effectively communicate value-based and population health metrics, resulting in adoption by 5 payors and over 100 hospitalist groups in 2022.

Senior Product/ Business Analyst

Infosys
09.2019 - 07.2021
  • Continually scanned landscape to identify best practices, emerging trends, and innovation; helping manage the product backlog and prioritization process utilizing product management tools (Rally, Target Process) to ensure accurate reporting of progress
  • Collaborated with 25+ multi-State health plans to elicit and translate user requirements for new technological solutions
  • Leveraged modeling techniques such as SWOT analysis & process flow diagrams among others to improve workflow efficiency
  • Identified gaps in patient claims workflow, optimizing user input to reduce per case time by 11%.

Education

M.S. Computer Information Systems - Health Informatics -

Boston University
Boston, MA
06.2021

B.S. Healthcare Management -

The University of Texas at Dallas
Dallas, TX
08.2018

Skills

  • Certified Scrum Product Owner
  • Healthcare Payer & Provider Enterprise Software
  • Risk Management
  • Change Management
  • Design Thinking
  • Clinical Tool Design
  • Lean Six Sigma
  • Qualitative Data Analysis

Timeline

Senior Product Manager

Optum Insights (Previously Change HealthCare)
01.2023 - Current

Value-Based Care Product Owner

Sound Physicians
07.2021 - 12.2022

Senior Product/ Business Analyst

Infosys
09.2019 - 07.2021

M.S. Computer Information Systems - Health Informatics -

Boston University

B.S. Healthcare Management -

The University of Texas at Dallas

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Bhuvana Kamma