Bia Swingos
Cleveland
Summary
I am currently a 20 year old that possesses numerous skills in project management, problem solving, and collaboration. I always make sure to bring a fresh perspective and strong commitment to quality and success. I have been recognized for adaptability and proactive approach in delivering effective solutions. I am a very meticulous and organized person that can be trusted with any types of medication, information, personal files, or information. I am a dependable candidate that is successful at managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals. I am very proactive and goal oriented with excellent time management skills. My past employers have said I a am very reliable and very adaptable. I am committed to leveraging these qualities to drive team success and contribute to organizational growth of everyone that I work with or for. I am experienced in handling numerous projects at once while ensuring accuracy as well as effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Alqueria Farmhouse
Columbus, OH
11.2025 - Current
- Greeted and seated guests, ensuring a positive first impression of dining experience.
- Managed reservations and waitlists using restaurant management software for efficient seating arrangements.
- Collaborated with servers to communicate guest needs, enhancing service delivery and customer satisfaction.
- Assisted in maintaining cleanliness and organization of front-of-house areas for optimal guest experiences.
- Coordinated special requests and events with kitchen staff to ensure seamless execution of guest experiences.
- Handled guest complaints with professionalism, ensuring swift resolutions to enhance overall satisfaction.
- Provided menu information and answered inquiries to support guests in making informed dining choices.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Brand Ambassador
Blume on 16th
Columbus, OH
08.2025 - 02.2026
- Developed and executed promotional campaigns to enhance brand visibility and consumer engagement.
- Cultivated relationships with customers, driving brand loyalty through personalized interactions.
- Conducted product demonstrations, effectively communicating features and benefits to potential customers.
- Collaborated with marketing team to strategize and implement in-store displays and merchandising initiatives.
Private Nanny
Self-employeed
Avon, OH
05.2025 - 09.2025
- Provided personalized care and educational activities to promote child development and learning.
- Developed and maintained structured daily routines to ensure consistency and stability for children.
- Communicated effectively with parents regarding children's progress, behavior, and needs.
- Implemented age-appropriate learning materials and activities to stimulate cognitive growth.
- Adapted caregiving techniques based on individual child needs and family preferences.
- Monitored safety standards in home environment to create a secure setting for children.
- Cultivated positive relationships with children through nurturing support and engagement strategies.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Organized playdates and outings to encourage social interaction and physical activity.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
Server
Brookdale Assisted Living
Westlake, OH
10.2022 - 07.2024
- Delivered exceptional dining experiences by providing attentive and personalized service to residents.
- Collaborated with kitchen staff to ensure timely meal service and adherence to dietary restrictions.
- Assisted in training new servers on menu offerings, customer service protocols, and operational procedures.
- Maintained cleanliness and organization of dining areas to enhance resident comfort and satisfaction.
- Monitored resident feedback and communicated preferences to improve overall dining experience.
- Executed daily opening and closing procedures, ensuring proper setup of dining room for meals.
- Developed strong relationships with residents, fostering a welcoming and friendly environment during meal times.
- Implemented efficient workflow processes that improved service speed without compromising quality of care.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Team Member
Tropical Smoothie Cafe
Avon, OH
03.2021 - 06.2022
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated blending and food preparation equipment accurately to create high-quality smoothies and food items.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards consistently.
- Assisted in training new team members on menu items, operational procedures, and best practices for efficiency.
- Collaborated with team members to optimize workflow during peak hours, improving overall service speed.
- Managed inventory levels effectively, restocking supplies as needed to minimize disruptions in service delivery.
- Implemented suggestions for menu enhancements based on customer feedback, contributing to improved customer experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
No Degree - Medical Laboratory Science
The Ohio State University
Columbus, OH05.2028
High School Diploma -
Avon High School
Avon, OH05.2024
No Degree - Health Science Courses
Lorain County Community College
Elyria, OH05.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Scheduling
- Assertiveness
- Handling complaints
- Personal presentation
- Relationship building
Languages
English
Native or Bilingual
Spanish
Limited Working
Greek
Limited Working
Timeline
Restaurant Hostess
Alqueria Farmhouse
11.2025 - Current
Brand Ambassador
Blume on 16th
08.2025 - 02.2026
Private Nanny
Self-employeed
05.2025 - 09.2025
Server
Brookdale Assisted Living
10.2022 - 07.2024
Team Member
Tropical Smoothie Cafe
03.2021 - 06.2022
No Degree - Medical Laboratory Science
The Ohio State University
High School Diploma -
Avon High School
No Degree - Health Science Courses
Lorain County Community College