Biagio Scalissi
Monona,WI
Summary
Proven leader with extensive experience at Salvatore’s Tomato Pies, excelling in staff supervision and customer service focus. Demonstrated ability to train and motivate teams, ensuring operational excellence and enhancing customer satisfaction. Skilled in conflict resolution and efficient work delegation, contributing to a positive and productive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Salvatore’s Tomato Pies
07.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Responded to and resolved customer questions and concerns.
Delivery Driver
Salvatore’s Tomato Pies
06.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Phones/Counter/Host
Salvatore’s Tomato Pies
06.2022 - Current
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
Education
06.2024
Skills
- Customer service focus
- Employee training
- Guest service
- Conflict resolution
- Staff supervision
- Work delegation
- Team motivation
Accomplishments
National Honors Society
Certification
CPR/AED Certified
Additional Information
Master of Ceremonies for the Saint John Berchmans Serving Guild
Timeline
Shift Lead - Salvatore’s Tomato Pies
07.2024 - Current
Delivery Driver - Salvatore’s Tomato Pies
06.2024 - Current
Phones/Counter/Host - Salvatore’s Tomato Pies
06.2022 - Current
Monona Grove High School - ,