Biana Jones
The Bronx,NY
Summary
Business administration student concentrating in human resources and finance, bringing administrative, intake, and client-service experience across records management, scheduling, and confidential documentation. Supports compliance, employee training, and daily operations with strong organization, communication, and Microsoft Office skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant / Intake Coordinator
Getting Out, Staying Out
Bronx, NY
01.2023 - 01.2026
- Coordinated meetings and correspondence among staff, members, and outside referrals to streamline communication and enhance service delivery.
- Maintained accurate records to support daily administrative operations and improve client service responsiveness.
- Managed confidential member records and intake paperwork, ensuring compliance with privacy regulations and efficient documentation.
Tax Intern
Campaign for Working Families
Bronx, NY
01.2025 - 04.2025
- Utilized tax software and financial data to prepare and organize tax documentation, while streamlining the filing process for clients.
- Adhered to IRS requirements and compliance procedures while processing client information, safeguarding against potential audits.
- Reviewed sensitive personal and financial documents, ensuring accuracy and completeness to maintain client trust.
Case Worker
Mercy Drive Inc.
Bronx, NY
01.2022 - 01.2023
- Conducted monthly casework sessions, fostering communication among clients, families, and service providers.
- Adhered to federal, state, and local requirements while linking clients to essential resources.
- Managed an assigned caseload, ensuring accurate documentation and comprehensive client records.
Shift Supervisor
Starbucks
Bronx, NY
01.2018 - 01.2023
- Coordinated daily operations while prioritizing multiple tasks in a fast-paced environment.
- Managed cash handling, daily deposits, employee concerns, and resolved customer conflicts.
- Trained and supported employees to enhance compliance with company policies and procedures.
Education
B.S./B.B.A. - Business Administration, Human Resources & Finance
Lehman College – CUNY
Bronx, NY12-2026
Skills
- HR Administration Employee Engagement Compliance Confidential Information Data Management Microsoft Excel Microsoft Office Documentation Records Management Communication Problem-Solving Organization Employee Training Relationship Management
- Microsoft Excel
- Case management
- Records management
Timeline
Tax Intern
Campaign for Working Families
01.2025 - 04.2025
Administrative Assistant / Intake Coordinator
Getting Out, Staying Out
01.2023 - 01.2026
Case Worker
Mercy Drive Inc.
01.2022 - 01.2023
Shift Supervisor
Starbucks
01.2018 - 01.2023
B.S./B.B.A. - Business Administration, Human Resources & Finance
Lehman College – CUNY