BIANCA ARELLANO
LOS BANOS,California
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Memorial Hospital Los Banos
07.2007 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments
Dental Assistant
San Benito Health Foundation
09.2005 - 09.2006
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Education
RN - Nursing
Gavilan College
Gilroy, CASkills
- Work Quality Evaluation
- Quality Assurance
- Financial Procedures Adherence
- Patient Check-In
- Insurance Verification
- Pre-Admission Requests
- Registration and Admissions
- Appointment Scheduling
- HIPAA Compliance
- Multitasking and Organization
- Training Coordination
- Customer Service
- Spanish Fluency
- Call Screening
- Insurance Billing
- Phone and Email Etiquette
- Payment Processing
- Team Leadership
- Patient Registration
- Information Collection
- Elective Super User
- Patient Advocate Skills
- Knowledgeable & Able to train in Everbridge
Accomplishments
I've been nominated for Employee of the month twice
in these 15yrs.
My Annual Work Review has been Outstanding for the last 3 years.
2022 I became an Elective Superuser (Morning shift)
Received appropriate training for Patient Advocate and able to perform duties by myself if needed.
High Co-pay collector in the last 3 years
Crossed trained in Radiology, Patient Advocate, PBX and Laboratory.
Timeline
Patient Access Representative
Memorial Hospital Los Banos
07.2007 - Current
Dental Assistant
San Benito Health Foundation
09.2005 - 09.2006
RN - Nursing
Gavilan College
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