Bianca Barthelemy
Port St Lucie,FL
Summary
Dedicated and adaptable team player with a strong work ethic and positive attitude. Demonstrated ability to excel in challenging situations, independently and collaboratively. Skilled in effective time management, thriving under pressure, and consistently meeting deadlines. Known for reliability, responsibility, and willingness to go the extra mile to achieve results.
Overview
13
13
years of professional experience
Work History
Server
Flanigan's Seafood Bar and Grill
03.2017 - Current
- Demonstrated a people-first attitude by building a loyal clientele through friendly interactions
- Utilized problem-solving skills to resolve complaints promptly and professionally
- Maintained high standards of customer service during high-volume operations
- Followed alcohol and beverage guidelines to ensure compliance
- Communicated clearly and positively with coworkers and management
- Consistently achieved over 90% satisfaction rating on customer service
Customer Service Representative
Inktel Contact Center Solutions
01.2019 - 04.2020
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Performed sales analytics and provided recommendations that increased sales
- Created a new customer database by entering customer information into a database
- Maintained a high sales score monthly for all Louis Vuitton accounts.
Cashier/Sales Associate
G by Guess
06.2014 - 06.2016
- Helped guests with items and concerns
- Counted money in/out registers
- Trained (5-10) new associates
- Once a quarterly take part in inventory
Receptionist/Office Assistant
Miramar Enrichment Center
09.2012 - 06.2016
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Logged children and parents in for events
- Ensured all information taken is accurately put into the system
- Organized paperwork for all afterschool and summer camp activities
Education
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Boca Raton, FL08-2025
Pre-Law Program
Nova High School
Davie, FL06.2014
Skills
- Computer skills
- Microsoft excel
- Microsoft office
- Communication skills
- Front desk
- Typing
- Data Entry
- Fluent in English
- Fluent in Creole
- Fluent in ASL
- Cash handling
- Customer Service
- Strong work ethic
- Guest engagement
Timeline
Customer Service Representative
Inktel Contact Center Solutions
01.2019 - 04.2020
Server
Flanigan's Seafood Bar and Grill
03.2017 - Current
Cashier/Sales Associate
G by Guess
06.2014 - 06.2016
Receptionist/Office Assistant
Miramar Enrichment Center
09.2012 - 06.2016
Pre-Law Program
Nova High School
Bachelor of Arts - Criminal Justice
Florida Atlantic University
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