Bianca Cabrera

Sales Associate

JCPenney

10.2021 - Current

Online Shopper & Cross-Trained Department Associate

Processed and fulfilled online customer orders for same-day pickup and shipping, ensuring timely and accurate order completion.
Managed order fulfillment alongside departmental responsibilities, maintaining a balance of speed, precision, and operational efficiency.
Collaborated with team members to streamline workflows, enhancing both customer satisfaction and operational productivity.
Demonstrated flexibility by quickly adapting to shifting priorities in a dynamic, fast-paced retail environment.
Worked proactively to improve customer experience by addressing concerns and providing solutions in a professional manner, even in high-pressure situations.
Achieved monthly sales targets through strategic sales efforts, leveraging in-depth product knowledge and customer insights.
Trained and mentored new associates on store operations and exceptional customer service, fostering a positive and effective team dynamic.
Organized racks and shelves to maintain store visual appeal, engage customers, and strategically promote specific merchandise.
Handled cash transactions efficiently and accurately, adhering to company policies and maintaining strict compliance with cash handling procedures.
Process iCAPs (credit applications) to support team objectives and drive sales performance, while fostering trust and rapport with customers.
Cross-trained in all departments, demonstrating flexibility and the ability to effectively support various areas of the business, ensuring smooth operations and team efficiency.

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