Bianca Cruz
California
Summary
Empathetic, effective and motivated. Detailed oriented with experience in customer service field.
Overview
9
9
years of professional experience
Work History
Medical Assistant
La Clinica De La Raza
09.2021 - 07.2024
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided excellent customer service to resolve patients complaints in a timely manner.
Sales Floor Associate
Target
Pittsburg, CA
10.2017 - 08.2022
- Greeted customers upon entering store and provided assistance in locating desired items.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Resolved customer complaints promptly and professionally according to company policies.
- Conducted periodic price checks for competitive pricing accuracy on the sales floor.
- Initiated contact with customers via phone calls or emails in order to increase sales opportunities.
Panda Express
Panda Express
Pittsburg, CA
08.2015 - 09.2017
- Operated cash register to process customer payments accurately and efficiently.
- Greeted customers and took their orders in a friendly and efficient manner.
Education
Associate of Science - Mathematical Sciences
Los Medanos College
Pittsburg, CA12-2020
Skills
- Complaint resolution
- Scheduling
- Positive and professional
- Inbound and Outbound Calling
- Call center experience
Languages
Spanish
Native/ Bilingual
Timeline
Medical Assistant
La Clinica De La Raza
09.2021 - 07.2024
Sales Floor Associate
Target
10.2017 - 08.2022
Panda Express
Panda Express
08.2015 - 09.2017
Associate of Science - Mathematical Sciences
Los Medanos College