Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bianca Cupeles

El Paso,TX

Summary

Dynamic sales associate with a proven track record at Delek US, excelling in customer service and relationship building. Recognized for enhancing customer experiences and achieving sales goals through proactive engagement. Skilled in point-of-sale systems and adept at multitasking, ensuring efficient operations and high satisfaction levels. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results. Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Overview

3
3
years of professional experience

Work History

Sales Associate

Delek US
07.2024 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained clean and organized sales floor to promote effective merchandising.
  • Learned and utilized point-of-sale systems for transaction processing and inventory management.
  • Supported team in achieving daily sales goals through proactive customer engagement.
  • Participated in training sessions to develop product knowledge and sales techniques.
  • Adapted quickly to changing store promotions and seasonal displays for optimal customer appeal.
  • Engaged in routine inventory checks to maintain accurate stock levels and minimize discrepancies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Crew Member

Boss Chicken
10.2023 - 07.2024
  • Prepared food items according to established recipes and quality standards.
  • Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
  • Assisted in training new crew members on operational procedures and customer service standards.
  • Operated kitchen equipment safely while adhering to safety protocols during food preparation.
  • Collaborated with team members to enhance service efficiency during peak hours.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.

Crew Member

Wendy's
02.2023 - 08.2023
  • Monitored inventory levels, notifying management of shortages to support timely restocking efforts.
  • Participated in daily team meetings, contributing ideas for improving workflow and customer satisfaction.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

McDonald's
05.2022 - 02.2023
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

Associate of Arts - Education

El Paso Community College
El Paso, TX
05-2028

Andress High School
El Paso, TX
06-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality

Languages

English
Full Professional

Timeline

Sales Associate

Delek US
07.2024 - Current

Crew Member

Boss Chicken
10.2023 - 07.2024

Crew Member

Wendy's
02.2023 - 08.2023

Crew Member

McDonald's
05.2022 - 02.2023

Associate of Arts - Education

El Paso Community College

Andress High School