Bianca Doss-Alvarenga
Lawrence ,KS
Summary
Dynamic and dedicated professional with extensive experience in customer service at Tiki Taco. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and upselling, consistently contributing to increased sales. Known for reliability and a strong work ethic, ensuring a positive experience for every guest.
Overview
3
3
years of professional experience
Work History
Cashier
Tiki Taco
04.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsell different menu items and specials.
Barista
Dunkin' Donuts
05.2023 - 03.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
Host
Pegahs Family Resturant
01.2023 - 03.2023
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Restaurant Waiter
El Salvadoreno
08.2022 - 01.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Addressed guest concerns promptly and professionally.
Education
Political Science
Shawnee Mission North
Overland Park KS05-2029
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Closing more deals with additional products
Languages
Spanish
Limited Working
Timeline
Cashier
Tiki Taco
04.2025 - Current
Barista
Dunkin' Donuts
05.2023 - 03.2025
Host
Pegahs Family Resturant
01.2023 - 03.2023
Restaurant Waiter
El Salvadoreno
08.2022 - 01.2023
Political Science
Shawnee Mission North
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