Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Enriquez

Deer Park

Summary

Dynamic Shift Lead Manager at Taco Bell with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in performance coaching and team building, I effectively resolved customer complaints and led initiatives that reduced wastage, ensuring operational excellence and a motivated workforce.

Experienced with warehouse operations and material handling. Utilizes effective inventory management techniques to ensure accuracy and order fulfillment. Track record of maintaining safety standards and improving workflow efficiency.

Overview

5
5
years of professional experience

Work History

Shift Lead Manager

Taco Bell
05.2022 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.

Warehouse Associate

Ferguson Industrial
10.2019 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as forklifts, or pallet jacks while moving products throughout the facility.
  • Completed regular cycle counts to maintain accurate inventory records.

Education

High School Diploma -

Deer Park High School
Deer Park, TX
04-2018

Skills

  • Inventory management
  • Customer service
  • Employee training
  • Team building
  • Performance coaching
  • Policy enforcement
  • Order fulfillment
  • Shipping processes
  • Problem solving
  • Packaging and labeling
  • Attention to detail
  • Shipping and receiving

Timeline

Shift Lead Manager

Taco Bell
05.2022 - Current

Warehouse Associate

Ferguson Industrial
10.2019 - Current

High School Diploma -

Deer Park High School

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Bianca Enriquez