Bianca Galicia
Clearfield,Utah
Summary
Dynamic Sales Associate with a proven track record at Marshalls, enhancing customer satisfaction and fostering relationships through exceptional service and listening skills. Skilled in teamwork, collaboration, and basic computer operations, consistently boosting store performance. Excelled in high-stress situations, demonstrating outstanding problem-solving abilities and a flexible approach to challenges.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Marshalls
09.2023 - 06.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Phlebotomy
Davis Applied Technology College
Kaysville, UT06.2024
High School Diploma -
Syracuse High School
Syracuse, UT05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Relationship Building
- Outgoing Personality
- Flexible Schedule
- Basic computer skills
Certification
Basic Life Support- American Heart Association
Phlebotomy certification
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Marshalls
09.2023 - 06.2024
Phlebotomy
Davis Applied Technology College
High School Diploma -
Syracuse High School
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