Bianca Jordan
Radford,VA
Summary
Dynamic sales associate with a proven track record at Family Dollar, excelling in customer service and relationship building. Recognized for enhancing store performance through effective teamwork and problem-solving skills. Adept at inventory control and maintaining store organization, driving increased customer satisfaction and repeat business. Reliable and punctual, committed to delivering exceptional service.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Family Dollar
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Backroom Associate
Marshalls
- Received incoming merchandise and stored in correct stock locations.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Maintained orderly stockroom for ease of retrieval.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Streamlined the receiving process for incoming shipments, ensuring accurate documentation and timely unloading of merchandise.
- Enhanced inventory management by efficiently organizing and maintaining backroom storage areas.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Assisted in training new backroom associates on standard operating procedures, promoting a consistent level of quality and efficiency throughout the team.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Reduced stock discrepancies by diligently conducting regular inventory audits and reporting findings to management.
- Supported loss prevention efforts by adhering to strict security protocols during all backroom operations.
- Prepared products for promotional displays or special events following visual merchandising guidelines provided by store management.
- Expedited order fulfillment by accurately picking and packing items according to pick lists and shipping manifests.
- Verified safe and secure storage of merchandise and supplies.
- Developed and maintained successful working relationships with colleagues.
- Improved customer satisfaction rates by promptly responding to inquiries regarding product availability or location within the store.
- Adhered to safety regulations and practiced safe work habits.
- Provided backup support to sales floor staff when necessary, offering a seamless shopping experience for customers.
- Maintained a clean and safe work environment, complying with all company policies, procedures, and safety regulations.
- Greeted store customers and discussed needs.
- Managed timely and effective replacement of damaged or missing products.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
Crew Member
Wendy's
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Stocker
Five And Below
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
Cafeteria Worker
Wells Fargo Call Center
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Received and stored incoming supplies according to procedures.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Served food according to temperature, safety, and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
Team Member
Sheetz
10.2024 - 03.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Monitored and verified merchandise for proper prices and labels.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Cashier
Popeyes
01.2014 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Temp Worker
People Ready Staffing
01.2016 - 02.2017
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Checked raw materials and completed work for defects affecting product quality.
- Balanced boxes on pallets to prevent shifting and damage.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
- Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Labeled completed products with standard production information based on each product type.
- Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different industries.
- Demonstrated strong problem-solving skills to effectively address challenges and enhance overall performance in assigned tasks.
- Helped maintain accurate production record by documenting run totals and materials used.
- Referred to work orders to determine amount and type of materials needed for each order.
- Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.
- Facilitated seamless transitions between assignments, ensuring minimal disruption to business operations for each employer.
Education
High School Diploma - Medical Science
Patrick Henry High School
Roanoke, VA05.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Conflict resolution
- Retail store operations
- Cleaning techniques
- Inventory control
Timeline
Team Member
Sheetz
10.2024 - 03.2025
Temp Worker
People Ready Staffing
01.2016 - 02.2017
Cashier
Popeyes
01.2014 - 05.2018
Sales Associate
Family Dollar
Backroom Associate
Marshalls
Crew Member
Wendy's
Stocker
Five And Below
Cafeteria Worker
Wells Fargo Call Center
High School Diploma - Medical Science
Patrick Henry High School