Bianca Marte
Winter Park,FL
Summary
Dedicated and client-oriented professional passionate about delivering exceptional service and creating seamless experiences. Experienced in client onboarding, administrative coordination, and customer support, excelling at building relationships and guiding clients through processes with clarity and care. Fluent in English, Portuguese, and Spanish, enabling effective communication with diverse client bases. Proven ability to thrive in dynamic environments by leveraging strong time management, problem-solving, and multitasking abilities. Driven by a genuine desire to help others and make their experiences positive and stress-free.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
Corazon Wish
06.2016 - Current
- Facilitated exceptional guest experiences through personalized assistance and problem resolution, ensuring smooth and memorable visits.
- Delivered multilingual support to non-English-speaking families, translating and navigating medical and logistical needs.
- Managed guest services at theme parks, airports, and accommodations, maintaining a stress-free experience for all guests.
- Resolved issues in real-time, delivering high-quality service and maintaining confidentiality and safety.
Client Onboarding and Service Coordinator
USS Agency
03.2018 - 02.2020
- Guided clients through onboarding processes, including consultation, enrollment, payment processing, and scheduling.
- Managed client information and tracked progress through CRM systems, ensuring smooth transitions and timely follow-ups.
- Supported administrative tasks, including scheduling classes, coordinating with instructors and maintaining accurate client records.
- Provided hands-on support during class coordination, from office setup to range certification.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Education
English - Language
Orlando Language School
Orlando, FL05-2019
Bachelor of Arts - Criminal Law
Faculdade Estacio
Brazil08-2015
High School Diploma -
College Christus Benfica
Brazil05-2012
Skills
- Client Onboarding and Training
- Customer Success and Support
- Process Implementation
- Multilingual Communication (English, Portuguese, Spanish)
- Problem Solving and Conflict Resolution
- Time Management and Multitasking
- Administrative and Coordination Skills
- Strong Relationship Building
Certification
Success Coaching CCSM Level 1
Timeline
Client Onboarding and Service Coordinator
USS Agency
03.2018 - 02.2020
Guest Experience Specialist
Corazon Wish
06.2016 - Current
English - Language
Orlando Language School
Bachelor of Arts - Criminal Law
Faculdade Estacio
High School Diploma -
College Christus Benfica
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