Bianca Milon
Houston,TX
Summary
front desk professional with a proven track record in customer service, time management, and multitasking. Committed to creating welcoming environments and facilitating positive guest experiences.
Overview
18
18
years of professional experience
Work History
Front Desk
AFC Urgent Care
Humble, Texas
04.2019 - Current
- Welcomed visitors and clients at front desk, ensuring a positive first impression.
- Organized reception area, ensuring prompt attention to all guests for a welcoming atmosphere.
- Managed incoming calls, directing to appropriate personnel and documenting messages for follow-up.
- Scheduled appointments and maintained staff calendars efficiently.
- Coordinated scheduling of appointments for clients and visitors to optimize staff availability.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Daycare Teacher
Kids X-Pression Learning Center
Killeen, Tx
08.2008 - 04.2019
- Developed engaging lesson plans tailored to children's developmental stages.
- Taught children foundational skills in colors, shapes and letters.
- Implemented hands-on, play-based strategies for experiential learning.
- Organized educational activities that stimulated creativity and critical thinking.
- Encouraged creativity through art projects and storytelling.
- Implemented classroom management techniques to promote positive behavior.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Oversaw circle time activities to foster group interaction and learning., free play, outside play, and learning and developmental activities.
- Read aloud and played alphabet games to encourage early literacy.
- Developed lesson plans and activities to engage children in learning.
- Collaborated with parents to discuss children's progress and address concerns.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Trained and mentored new staff on effective teaching practices and policies.
- Coordinated field trips and special events to enhance learning experiences.
- Supported toilet training efforts by guiding children through the process and diaper changing.
- Provided guidance on social development issues such as sharing, following directions.
- Ensured safety of all children by monitoring playground equipment use.
Education
Medical Assistant - Healthcare
Vista College
Killeen, TX07-2014
Skills
- Appointment scheduling
- Payment processing
- Referral management
- Referral tracking
- Time optimization
- Customer service
- Client communication
- Follow-up management
- Event coordination
- Office organization
- Team collaboration
- Multitasking
- Problem-solving skills
- Patient education
- Active listening
- Customer engagement
Timeline
Front Desk
AFC Urgent Care
04.2019 - Current
Daycare Teacher
Kids X-Pression Learning Center
08.2008 - 04.2019
Medical Assistant - Healthcare
Vista College