Sophia Coskey
Anchorage,AK
Summary
Proven leader and efficient multitasker, adept in workflow optimization and customer service, significantly enhanced patient experience at Alaska Women’s Advanced Medical Aesthetics. Leveraged expertise in medical office administration and initiative-taking to reduce operational costs and foster a collaborative workplace at Putters Wild, achieving notable employee loyalty.
Overview
9
9
years of professional experience
Work History
Front Desk
Alaska Women’s Advanced Medical Aesthetics
07.2021 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepped the patient room and assisted the doctor with procedures while keeping patients comfortable during the procedures.
Owner/ Manager
Putters Wild
Anchorage, AK
03.2016 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
Bachelor Of Sciences - Nursing
Uaa
Anchorage, AKSkills
- Scheduling appointments
- Document Management
- Initiative-taking
- Basic accounting
- Telephone Etiquette
- Appointment Scheduling
- Patient Registration
- Workflow Optimization
- Electronic Medical Records
- Appointment Setting
- HIPAA Guidelines
- Records Management
- Medical office administration
- Medical Terminology
- Front Desk Operations
- Reminder calls
- Customer Service
- Computer Proficiency
- Data Entry
- Epic Systems
- Multitasking
Languages
Spanish
Limited Working
Timeline
Front Desk
Alaska Women’s Advanced Medical Aesthetics
07.2021 - Current
Owner/ Manager
Putters Wild
03.2016 - Current
Bachelor Of Sciences - Nursing
Uaa