Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Bianca Negron

Bronx,NY

Summary

Dynamic leader with expertise in staff management and business growth, cultivated at T-Mobile. Successfully directed retail initiatives that increased customer migration and sales through strategic analysis and effective team development. Recognized for exceptional customer service skills and comprehensive staff training, resulting in measurable improvements in team performance and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Retail Associate Manager

T-Mobile
Jamaica, NY
11.2016 - Current
  • Assisted in managerial duties across six distinct T-Mobile corporate locations.
  • Supervise daily tasks of a team with as many as 12 employees.
  • Execute daily opening and closing procedures involving inventory control.
  • Formulate action plans leveraging past quarter data to target daily and monthly sales objectives.
  • Direct sales huddles to foster daily team collaboration.
  • Enhance team morale and sustain sales increase through initiative communication.
  • Deliver constructive feedback to Mobile Experts based on customer interaction insights.
  • Enhance customer experience through joint problem-solving with Mobile Experts.
  • Address client concerns effectively to enhance customer satisfaction metrics.
  • Tracked employee attendance records using timekeeping systems.
  • Prepare staff work schedules and assign team members to specific duties.
  • Facilitate seamless coordination between Retail Mobile Experts and T-Mobile for business account executives to drive sales growth.
  • Collaborate with vendors including Google, Android, Samsung, ZAG, and Apple to convey new product knowledge to Mobile Experts. Strengthened vendor relationships to secure participation in Retail store meetings.
  • Engage in weekly district meetings to analyze current month results.

Customer Loyalty Leader

T-Mobile
Flushing, NY
04.2021 - 03.2022
  • Collaborated with a team of seven Assistant Managers to spearhead initiatives for the Sprint and T-Mobile retail store merger in the Queens East district.
  • Led training sessions for Legacy T-Mobile teams on sprint systems, enhancing Sprint customer satisfaction scores in these locations.
  • Trained Legacy Sprint team members on T-Mobile's procedures and sales approaches, leading to clearer understanding of expectations and increase in T-Mobile consumer interactions in Legacy Sprint locations.
  • Formulated action plans with store managers based on insight gained during visits to boost results.
  • Developed and communicated strategies with district leadership to boost customer migration results month over month in multiple locations.
  • Ensured seamless integration of product knowledge across multiple sites, achieving migration objectives.

Education

High School Diploma -

Long Island City High School
New York, NY

Skills

  • Team training and development
  • Sales strategy development
  • Sales coaching
  • Sales target achievement

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Loyalty Leader

T-Mobile
04.2021 - 03.2022

Retail Associate Manager

T-Mobile
11.2016 - Current

High School Diploma -

Long Island City High School

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Bianca Negron