Summary
Overview
Work History
Education
Skills
Timeline
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Sean Riggs

Dundalk,MD

Summary

Accomplished Retail Associate Manager at T-Mobile, I excelled in driving sales and developing high-performing teams. Leveraging skills in sales strategy development and leadership, I led my store to top district rankings. My approach to customer relationship management resulted in significant repeat business, embodying a blend of negotiation prowess and team development expertise.

Overview

8
8
years of professional experience

Work History

Retail Associate Manager

T-Mobile
Bel Air, MD
10.2023 - Current
  • Consistently led the district in sales, ranking as a top store in the district.
  • Managed a high-volume retail environment, coaching, and developing sales associates.
  • Built strong customer relationships, resulting in repeat business and referrals.
  • Trained and motivated team members to achieve and exceed sales targets.
  • Handled store operations, inventory management, and customer conflict resolution.
  • Delegated tasks to team members based on their strengths and abilities.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Analyzed sales figures and developed strategies to increase revenue.

Mobile Expert

T-Mobile
Baltimore, MD
03.2018 - 10.2023
  • Achieved top sales rankings in the market through top-down selling.
  • Developed strategies to upsell and cross-sell, maximizing revenue.
  • Provided excellent customer service.
  • Assisted in store merchandising and promotions to drive sales.

  • Resolved customer complaints regarding their mobile device experience in a timely manner.
  • Tracked sales trends within the industry to stay informed about the newest technologies and products available.
  • Processed sales transactions accurately and efficiently using point-of-sale systems.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Handled returns and exchanges according to company policies.

Sales Associate

Metro PCSInc
Baltimore, MD
10.2016 - 03.2018
  • Demonstrated product features and benefits for customers' needs.
  • Developed promotional strategies to increase sales volume.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Upsold additional items based on customer interests and needs.
  • Handled customer complaints in a professional manner.
  • Greeted customers and provided exceptional customer service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Patapsco High School & Center For The Arts
Dundalk, MD
06-2013

Some College (No Degree) - Criminal Justice

CCBC
Dundalk

Skills

  • Sales and Business Development
  • Customer relationship management
  • Negotiation and closing deals
  • Leadership and Team Development
  • Goal-oriented and performance-driven
  • Delegation and supervision
  • Loss prevention strategies
  • Staff training and development
  • Sales strategy development
  • Promotions planning

Timeline

Retail Associate Manager

T-Mobile
10.2023 - Current

Mobile Expert

T-Mobile
03.2018 - 10.2023

Sales Associate

Metro PCSInc
10.2016 - 03.2018

High School Diploma -

Patapsco High School & Center For The Arts

Some College (No Degree) - Criminal Justice

CCBC

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Sean Riggs