Bianca Perez
Chicago,IL
Summary
Dynamic leader with a proven track record at Athenian Candle Company, adept in negotiation and team management. Leveraged data-driven decision-making to enhance sales productivity significantly. Skilled in analytical thinking and social media marketing, consistently exceeding goals through strategic planning and exceptional customer service.
Overview
11
11
years of professional experience
Work History
Sales Representative Team Leader
Athenian Candle Company
Chicago, IL
07.2022 - Current
- Developed and implemented team strategies to increase sales productivity.
- Encouraged team members to exceed individual sales goals.
- Provided training, coaching, and support for new and existing Sales Representatives.
- Analyzed customer data to identify potential sales opportunities.
- Resolved customer complaints promptly and professionally.
- Developed relationships with key customers in order to secure long-term business partnerships.
- Monitored competitor activities in order to stay ahead of the competition.
- Communicated regularly with upper management regarding progress towards departmental objectives.
- Identified areas of improvement within the team's processes and procedures.
Balloon Artist
XO Ballon Co
Chicago, IL
04.2017 - Current
- Created balloon sculptures and decorations for birthday parties, weddings, corporate events, and other special occasions.
- Organized balloons in various colors and sizes according to customer requests.
- Inflated balloons with a hand pump or electric air compressor.
- Assembled balloon bouquets and centerpieces for different types of events.
- Assisted customers in selecting appropriate balloon designs and colors to fit their event theme.
- Ensured that all equipment was properly maintained according to manufacturer's specifications.
- Set up tables, chairs, tents, props, displays. at designated locations prior to an event start time.
- Collaborated with venue staff regarding setup requirements for each event space.
- Performed routine maintenance checks on all equipment before each event use.
- Served as the main point of contact for clients throughout the entire planning process.
- Maintained inventory records of all supplies used during each job assignment.
- Demonstrated excellent customer service skills when interacting with clients throughout their event experience.
Bakery Attendant
Artopolis Bakery
Chicago, IL
06.2021 - 08.2022
- Greeted customers upon arrival and provided assistance with product selection.
- Operated cash register to process customer transactions accurately and efficiently.
- Restocked shelves with fresh baked goods, including breads, pastries, and cakes.
- Maintained cleanliness of work area throughout shift by sweeping, mopping floors and wiping down surfaces.
- Assisted customers with special orders for custom-made cakes and other baked goods.
- Answered phone calls promptly and courteously to take orders from customers.
- Provided excellent customer service by addressing any concerns or complaints quickly and professionally.
- Provided excellent customer service to foster satisfaction and loyalty.
Office Assistant
Staples Tax Service
Chicago, IL
01.2014 - 04.2020
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
Caregiver
Help at Home
Chicago, IL
02.2015 - 03.2016
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Education
Certified Nursing Assistant - Science
Malcom X College
Chicago, IL05-2018
High School Diploma -
Pritzker College Prep
Chicago, IL06-2012
Skills
- Negotiation expertise
- Data-driven decision-making
- Team Management
- Cash Handling
- Analytical Thinking
- Social Media Marketing
Languages
Spanish
Native/ Bilingual
Timeline
Sales Representative Team Leader
Athenian Candle Company
07.2022 - Current
Bakery Attendant
Artopolis Bakery
06.2021 - 08.2022
Balloon Artist
XO Ballon Co
04.2017 - Current
Caregiver
Help at Home
02.2015 - 03.2016
Office Assistant
Staples Tax Service
01.2014 - 04.2020
Certified Nursing Assistant - Science
Malcom X College
High School Diploma -
Pritzker College Prep
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