Bianca Purdue
Sparta
Summary
Dedicated customer service professional with a strong background in relationship building and problem-solving. Known for fostering brand loyalty and enhancing client experiences.
Compassionate direct care worker with expertise in providing emotional support and facilitating daily living activities. Skilled in collaborating with teams to implement personalized care plans, ensuring the well-being of clients.
Goal-oriented sales associate with a proven track record in achieving sales targets through teamwork and effective communication. Committed to enhancing customer satisfaction and loyalty through exceptional service and relationship management.
Overview
3
3
years of professional experience
Work History
Sales Associate
Logan Legacy Group
Grand Rapids, MI
05.2026 - 07.2026
- Engaged in product training sessions to improve sales techniques and knowledge.
- Collaborated with team members to achieve daily sales targets and improve service quality.
- Provided product knowledge and support to customers, fostering brand loyalty.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
Direct Care Worker
Quiet Creek AFC
Falmouth, MI
09.2025 - 05.2026
- Assisted individuals with daily living activities, fostering independence and personal growth.
- Maintained a clean, safe environment, adhering to health and safety regulations consistently.
- Collaborated with team members to implement personalized care plans for residents.
- Monitored and documented residents' physical and emotional well-being accurately.
- Communicated effectively with families regarding residents' progress and needs.
- Adapted quickly to changing needs of residents, ensuring high-quality support at all times.
- Supported recreational activities that promoted social interaction and engagement among residents.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Direct Care Worker
Kindred Spirit
Clio, MI
12.2024 - 09.2025
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted quickly to changing needs of residents, ensuring high-quality support at all times.
- Communicated effectively with families regarding residents' progress and needs.
Customer Service Representative
Bath & Body Works
Saginaw, MI
07.2023 - 12.2024
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Managed point-of-sale transactions accurately, ensuring smooth checkout processes for customers.
- Collaborated with team members to maintain store appearance and product displays effectively.
- Trained new employees on customer service protocols and operational procedures to ensure consistency.
- Utilized inventory management systems to track stock levels, contributing to efficient replenishment processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Receptionist
Bay City Country Club
Bay City, MI
04.2024 - 09.2024
- Managed front desk operations, ensuring a welcoming environment for members and guests.
- Coordinated member reservations and event bookings efficiently using club management software.
- Assisted in organizing club events, enhancing member engagement and satisfaction.
- Maintained accurate records of member accounts and transactions to ensure consistency.
- Responded promptly to inquiries, providing information about club services and amenities.
- Collaborated with management to develop strategies for enhancing member experiences and retention.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
Houghton Lake High School
Houghton Lake, MINo Degree -
Delta College
Bay City, MISkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Relationship building
- Reliable and punctual
- Complex Problem-solving
- Patient care
- Medication administration
- Meal preparation
- Personal hygiene assistance
- Compassionate caregiving
- CPR certified
- Emotional support
- Mobility assistance
- Care plan management
- Adaptive learning
Timeline
Sales Associate
Logan Legacy Group
05.2026 - 07.2026
Direct Care Worker
Quiet Creek AFC
09.2025 - 05.2026
Direct Care Worker
Kindred Spirit
12.2024 - 09.2025
Receptionist
Bay City Country Club
04.2024 - 09.2024
Customer Service Representative
Bath & Body Works
07.2023 - 12.2024
High School Diploma -
Houghton Lake High School
No Degree -
Delta College