Bianca Ray
Lockport
Summary
Motivated and personable professional with hands-on experience in customer relations, sales support, and service coordination. Known for building rapport quickly, managing high volumes of inquiries, and maintaining accuracy in fast-paced settings. Seeking a Leasing Consultant opportunity to contribute strong interpersonal skills, organization, and a client-first approach to a property management team.
Overview
7
7
years of professional experience
Work History
Barista
Dunkin' Donuts
Joliet
05.2025 - Current
- Delivered consistent, high-volume customer service in a fast-paced retail environment
- Accurately processed cash, credit, and mobile transactions using POS systems
- Built rapport with repeat customers to drive loyalty and positive guest experiences
- Maintained cleanliness, organization, and compliance with health and safety standards
- Prioritized multiple tasks efficiently while meeting time-sensitive demands
Bartender
Applebee's RMH
Crest Hill
08.2024 - 06.2025
- Provided attentive service to a diverse customer base while managing high transaction volume
- Upsold menu items and promotions, contributing to increased sales and guest satisfaction
- Handled cash and card payments accurately while balancing registers
- Resolved guest concerns professionally to maintain positive relationships
- Collaborated with team members to ensure smooth daily operations
Server
Southern Café
Crest Hill
04.2021 - 05.2024
- Delivered personalized customer service to ensure positive dining experiences
- Managed multiple tables and priorities simultaneously in a high-demand environment
- Trained new employees on service standards, cleanliness, and professionalism
- Built long-term rapport with guests, increasing repeat business
- Maintained accuracy in order entry and payment processing
Home Health Aide
Private Client
Lockport
10.2021 - 04.2022
- Provided one-on-one support while maintaining professionalism, trust, and confidentiality
- Managed daily schedules, transportation, and client needs independently
- Ensured a safe, clean, and organized living environment
- Communicated effectively with family members and healthcare providers
Dietary Aide
Silver Cross Hospital
New Lenox
10.2020 - 03.2021
- Delivered meals to patients across hospital floors during COVID-19 under infection-control standards.
- Ensured meals adhered to dietary restrictions and patient needs.
- Maintained sanitary food handling practices in compliance with hospital safety regulations.
Hostess
Red Lobster
Joliet
02.2019 - 05.2020
- Served as first point of contact, creating positive first impressions for guests
- Managed waitlists, reservations, and guest flow efficiently during peak hours
- Communicated clearly with guests regarding wait times and accommodations
- Maintained an organized and welcoming front-of-house environment
Education
High School Diploma - JROTC Cadet Program
Lockport Township High School
Lockport, ILSkills
- Client Follow-Up & Communication
- Lead Generation & Prospect Engagement
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Cross-Functional Team Collaboration
- POS Systems & Digital Platforms
- Attention to Detail & Organization
- Upselling & Sales Techniques
Timeline
Barista
Dunkin' Donuts
05.2025 - Current
Bartender
Applebee's RMH
08.2024 - 06.2025
Home Health Aide
Private Client
10.2021 - 04.2022
Server
Southern Café
04.2021 - 05.2024
Dietary Aide
Silver Cross Hospital
10.2020 - 03.2021
Hostess
Red Lobster
02.2019 - 05.2020
High School Diploma - JROTC Cadet Program
Lockport Township High School