Bianca Reyna
Brownsville,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance USA
Brownsville, TX
06.2022 - 07.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Lopez Early College High School
Brownsville, TX06-2016
Skills
- Information Security
- Inbound and Outbound Calling
- Data Collection
- Product Knowledge
- Account updating
- Payment Processing
- Computer Proficiency
- Customer Service
Timeline
Customer Service Representative
Teleperformance USA
06.2022 - 07.2023
High School Diploma -
Lopez Early College High School