Bianca Rivera
Uvalde
Summary
Results-driven manager with experience in overseeing daily operations and training staff in customer service excellence. Known for effective conflict resolution and building strong customer relationships, contributing to enhanced satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Cashier
Mini Tacos El Herradero
Uvalde, TX
12.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through diligent monitoring and reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer interaction standards.
- Conducted routine audits of cash handling procedures to uphold financial integrity and compliance.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Manager in Charge
El Herradero De Jalisco #1
Uvalde, TX
06.2024 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on food safety practices and operational procedures for quality assurance.
- Developed staff schedules to optimize labor resources and enhance productivity.
- Managed inventory control processes, minimizing waste and ensuring stock availability.
- Managed finances when owner was not available.
- Resolved customer complaints professionally, enhancing overall dining experience and loyalty.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Managed social media accounts to promote business.
Waitress
El Herradero
Uvalde, TX
06.2013 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained and mentored new staff, fostering a collaborative team atmosphere.
- Streamlined table turnover processes, improving overall service efficiency.
- Collaborated with kitchen staff to ensure seamless food preparation and presentation.
- Resolved customer inquiries and complaints professionally to maintain loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Uvalde High School
Uvalde05.2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer relations
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Complex Problem-solving
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cashier
Mini Tacos El Herradero
12.2025 - Current
Manager in Charge
El Herradero De Jalisco #1
06.2024 - Current
Waitress
El Herradero
06.2013 - Current
High School Diploma -
Uvalde High School