Bianca Soto
Fresno,CA
Summary
Dynamic professional with a proven track record in front desk operations and staff management, exemplified during tenure at House Of Psychiatric Clinic. Excelled in multitasking and prioritization, enhancing customer satisfaction and operational efficiency. Skilled in bookkeeping and fostering positive client relations, consistently achieving goals with a professional demeanor.
Overview
11
11
years of professional experience
Work History
Receptionist
House Of Psychiatric Clinic
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Box Office Ticket Seller
The Big Fresno Fair
10.2024 - 10.2024
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Sold, printed, and issued tickets to guests.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Digital Shopper
Walmart
07.2021 - 01.2024
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Caregiver
In Home Supportive Services
08.2014 - 10.2022
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Supervisor of Distribution Operations
Mission Thrift Store
07.2020 - 07.2021
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Developed and managed operating budget, meeting department goals.
- Developed and maintained knowledgeable and productive team of employees.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Open and Close the store, price items, do bank deposits for the company, and count the register before the store opened and when it closed.
Education
Associate of Arts - Criminology
Kaplan College
44 Shaw Ave, Clovis, CA, 9361211-2009
High School Diploma -
Gateway High School
1550 Herndon Ave, Clovis, CA,9361105-2007
Skills
- Bookkeeping
- Scheduling
- Multitasking and prioritization
- Reception desk management
- Telephone skills
- Staff management
- Front desk operations
- Positive and professional
- Office supply inventory control
- Data entry
- Customer/Client relations
- Greeting and seating clients
Timeline
Box Office Ticket Seller
The Big Fresno Fair
10.2024 - 10.2024
Receptionist
House Of Psychiatric Clinic
01.2024 - Current
Digital Shopper
Walmart
07.2021 - 01.2024
Supervisor of Distribution Operations
Mission Thrift Store
07.2020 - 07.2021
Caregiver
In Home Supportive Services
08.2014 - 10.2022
Associate of Arts - Criminology
Kaplan College
High School Diploma -
Gateway High School
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