Bianca Thurston
Stone Mountain,GA
Summary
Forward-thinking leader with a consistent, exceptional record of providing quality leadership and delivering results in the areas of project and administrative management, database management, and customer care. Proficient in communicating new ideas, collaborating with staff in developing statements of work, providing technical support, and exhibiting exemplary customer and client service with the principled focus of effectively establishing and maintaining a rapport with all levels of management, project stakeholders, and the general public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
EMORY SAINT JOSEPH'S HOSPITAL
11.2021 - 10.2023
- The Public Safety Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance
- Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations
- Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems
- Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers
- Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms
- Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete
- May perform Public Safety Officer Duties when assigned
- Performs other related duties as required.
- Enforce traffic and parking regulation on the campus.
- Request law enforcement, fire and ambulance services for emergency calls.
- Input information from calls into system using ARMS and maintain accuracy of details.
Transportation Attendant
Emory University Hospital
12.2020 - 11.2021
- Transports patients inside and outside of the facility to designated areas in a safe, punctual, and timely manner
- Responds to Code Blues to assist with Transportation if the patient is moved to an ICU unit
- Lifts patients in and out of bed, chairs, taxis, ambulances, helicopter to move them to and from treatment areas, ICU units, and Procedure rooms
- Offers comfort and support to patients and their families
- Transports medical equipment, supplies, and laboratory specimens to designated treatment, diagnostic, and patient care areas
- Moves deceased patients and their belongings to the mortuary
- Respects and protects patient's confidence and hospital confidentiality by keeping all sensitive and patient information private
- Follows all protocols and procedures to ensure safe delivery of patients, their possessions, supplies, and laboratory specimens
- Maintain a secure, clean and healthy work environments by adhering to the standards and regulations that are set forth by the hospital, local state and federal governments
- Transport patients who are on life support, ECMO, ventilators, and LVAD patients
- Routinely complies with the standards set forth by JCAHO and HIPPA
- Regularly participates in on going education to improve my knowledge and skills.
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
Bus Attendant
OFFICE OF THE STATE SUPERINTENDENT OF EDUCATION
12.2018 - 09.2021
- Know the proper use of securing for safety restraints, wheelchairs, medical equipment, and seatbelts
- Assist the driver with proper loading and unloading of passengers
- Maintain all student discipline to help the operator concentrate and assist students during transit
- Report any safety concerns regarding student behavior to school staff and or parents and always document safety issues
- Know the school bus evacuation procedures and be physically capable to evacuate students in case of emergency
- Learn the bus route and provide route information that includes driver directions for a substitute or newly trained bus operator
- Occupy the best seat on the bus that provides you the opportunity for student supervision while the bus is in motion.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
Education
BBA - Business Administration
University of Phoenix
Tempe, AZ08.2021
Associate of Arts - Business Communications
University of Phoenix
Tempe, AZ06.2018
High School Diploma -
Howard D. Woodson Senior High School
Washington, DC06.2011
Skills
- Analytical Thinker
- Conflict Resolution
- 5 Star Customer Care
- MS Office Certified
- Project Management
- Process Improvement
- Critical Thinker
- Project Execution
- Expert Leadership
- Call Management
- Data Entry
- Highly Effective Communication
- Public safety
- Public safety expertise
Certification
- OSHA & Hazmat
- MS Office
- CPR/First Aid & BLS Certified
- PST - Public Safety Telecommunicator
- Business Analysis
- Supply Chain Management
Career Statement
Forward-thinking leader with a consistent record of providing quality leadership and delivering results in the areas of project and administrative management, database management, customer care. Proficient in communicating new ideas, collaborating with staff in developing statements of work, providing technical support, and exhibiting exemplary customer service with the principled focus of effectively establishing and maintaining a rapport with all levels of management, project stakeholders, and the general public.
Timeline
Public Safety Dispatcher
EMORY SAINT JOSEPH'S HOSPITAL
11.2021 - 10.2023
Transportation Attendant
Emory University Hospital
12.2020 - 11.2021
Bus Attendant
OFFICE OF THE STATE SUPERINTENDENT OF EDUCATION
12.2018 - 09.2021
BBA - Business Administration
University of Phoenix
Associate of Arts - Business Communications
University of Phoenix
High School Diploma -
Howard D. Woodson Senior High School
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