Bianca Valenzuela
Tucson,Arizona
Summary
Interested in helping others with mental health disorders. I believe in the progress and rehabilitation in mental health. I strongly encourage different forms of communication with people of all ages, to be able to express their emotions in a positive way. I have yet to gain any professional experience in mental health, but I am eager to start.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
The LASIK Vision Insitute
03.2018 - 09.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients and doctors by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule procedures and post-operative care.
- Assisted patients with completing necessary paperwork and forms.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand LASIK procedure.
- Often worked for translation in the OR during patients procedure.
Work Study Student
Pima Animal Care Center
08.2021 - 12.2021
- Interacted with customers by phone and in-person to provide animal information.
- Collaborated with staff members to guarantee customers received best possible customer service.
- Assisted in planning and running special events such as orientations, conferences and fundraisers.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Created and maintained databases to store animals information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept supplies well organized and sufficiently stocked.
- Frequently worked with customers in showing animals one on one.
Education
Bachelor of Science - Psychology
The University of Arizona
Tucson, AZ12.2023
Associate of Arts - Liberal Arts And General Studies
Pima Community College
Tucson, AZ05.2022
Skills
- Patient Relations
- Care Planning
- Verbal and Written Communication
- Multitasking Ability
- Research
- Active Listening
- MS Office
- Creative Writing
- Creative Capabilities
- Group Dynamics
- Data Collection
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Work Study Student
Pima Animal Care Center
08.2021 - 12.2021
Patient Care Coordinator
The LASIK Vision Insitute
03.2018 - 09.2023
Bachelor of Science - Psychology
The University of Arizona
Associate of Arts - Liberal Arts And General Studies
Pima Community College
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