Bianca Vera
Avondale,AZ
Summary
Highly motivated and dependable associate, with extensive experience in high-performing, large-chain environments. Bilingual in English and Spanish, excels with a strong emphasis on high-level customer service, and a solution-oriented mindset, with adaptability to resolve any and all customer needs. Recognized for enhancing guest experiences and maintaining high standards. Looking to utilize skill set and grow within the field of customer service.
Overview
5
5
years of professional experience
Work History
Legal Secretary/Front Desk Administrator
Pennington Law
Surprise, Arizona
09.2025 - Current
- Manage attorney calendars and schedule appointments efficiently.
- Communicate with clients regarding case status and documentation needs.
- Maintain and organize case files for easy access and retrieval.
- Answer incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Receive and disburse incoming mail and emails.
- Use Clio Legal Software to manage client matters, intake, track client history, and handle payment processing.
Barista
Porto's Bakery and Cafe
West Covina, California
11.2023 - 07.2025
- Provided a friendly, attentive, and welcoming experience to all guests by greeting and assisting them promptly in a fast-paced environment.
- Maintained cleanliness and organization of the café workspace and equipment.
- Operated point-of-sale systems to process transactions efficiently, taking beverage and potential food orders.
- Prepared a variety of hot and cold beverages, ensuring that the quality and consistency of the drinks are up to company standards.
- Collaborated with team members to ensure smooth café operations during peak hours.
Cashier/Sales Associate
Smart and Final
Pomona, California
03.2023 - 12.2023
- Maintained the store area as assigned, and ordered, received, and stocked merchandise using proper equipment, assuring proper pricing on merchandise.
- Operated a cash register, and processed checks, cash, and credit or debit transactions, as well as processed refunds when approved by management.
Cashier/Sales Associate
Old Navy
Yuma, Arizona
09.2022 - 08.2023
- Greeted customers upon entering the store, assisted in ensuring that customers had an exceptional experience, and maintained a neat, clean, and organized work center.
- Promoted loyalty by educating customers about the loyalty programs.
- Handled cash, credit, and electronic payments securely, and potential returns courteously and professionally.
- Supported the sales floor, fitting room, cash wrap, and back of house, as required.
Sales Associate/Cash Wrap Specialist
Aeropostale
Yuma, Arizona
11.2020 - 09.2021
- Welcomed customers, quickly assessed their needs, and answered questions to ensure a delightful shopping experience.
- Straightened, decluttered, and organized displays, stockroom, and the register during non-peak hours.
- Interacted with disgruntled customers (English and Spanish) by phone and in person to assist with store credit, returns, and store/employee feedback.
- Oversaw the closed-out process at the end of each shift to ensure that the cash in the register matched receipt totals.
Education
High School -
Gila Ridge High School
Yuma, AZ05.2021
Some College (No Degree) - Administration of Justice
Arizona Western Community College
Yuma, AZSkills
- Bilingual: English and Spanish
- Clio legal software proficiency
- Customer service and hospitality
- Microsoft Office expertise
- Phone etiquette
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Calendar management
- Multi-tasking efficiency
- Client correspondence
References
Available Upon Request
Timeline
Legal Secretary/Front Desk Administrator
Pennington Law
09.2025 - Current
Barista
Porto's Bakery and Cafe
11.2023 - 07.2025
Cashier/Sales Associate
Smart and Final
03.2023 - 12.2023
Cashier/Sales Associate
Old Navy
09.2022 - 08.2023
Sales Associate/Cash Wrap Specialist
Aeropostale
11.2020 - 09.2021
High School -
Gila Ridge High School
Some College (No Degree) - Administration of Justice
Arizona Western Community College