Bianca Walker
Houston,TX
Summary
Results-oriented Customer Service and Leasing Professional with a commitment to continuous growth and learning. Dedicated to fostering a respectful and collaborative work environment while adapting to various working conditions. Eager to apply skills in new opportunities and contribute positively to organizational success.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Greystar
Houston, Texas
04.2025 - 11.2025
- Facilitated property tours for prospective residents, providing essential leasing information.
- Prepared leasing documents, ensuring strict adherence to company policies.
- Collaborated with maintenance staff to promptly resolve resident concerns.
- Conducted market research to analyze local rental trends and competitive pricing.
- Utilized property management software for tracking applications and lease renewals.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Leasing Professional
Sumit property solutions
Houston, Texas
03.2024 - 01.2025
- Oversaw leasing activities for 128 units, proactively addressing tenant needs to maintain high satisfaction levels.
- Coordinated lease signings, ensuring compliance with company policies to facilitate smooth tenant onboarding.
- Resolved tenant conflicts through persuasive communication and in-depth knowledge of leasing agreements, enhancing tenant relations.
- Encouraged prospective tenants to fill out applications after property tours.
- Maintained accurate records of leasing activities and tenant information in software systems.
- Contacted and followed up with tenants on renewal notices.
Senior Leasing Agent
Dominium LLC
Houston, Texas
03.2023 - 09.2023
- Facilitated property showings to prospective tenants and addressed inquiries.
- Screened applicants for creditworthiness and background checks.
- Encouraged prospective tenants to fill out applications after property tours.
- Coordinated tenant move-ins and move-outs, ensuring a smooth process.
- Contacted and followed up with tenants on renewal notices.
- Created marketing materials such as brochures, flyers, and videos highlighting features of each property.
- Used conflict resolution skills to quickly resolve issues among residents.
Education
Some College (No Degree) - Business Management
Houston Community College
Houston, TX09-2026
Associate of Science -
Houston Community College
Houston, TX09-2026
Skills
- Property management
- Lease administration
- Market research
- Application processing
- Lease renewals
- Property inspections
- Pricing management
- Sales techniques
- Sales and marketing aptitude
- Customer service
- Customer service expertise
- Conflict resolution
- Effective communication
- Telephone inquiry management
- Reporting and correspondence
- Fair housing compliance
- Fair housing regulations
- Business processes and procedures
- Record keeping
- Resident retention programs
- Property tours and inspections
Timeline
Leasing Consultant
Greystar
04.2025 - 11.2025
Leasing Professional
Sumit property solutions
03.2024 - 01.2025
Senior Leasing Agent
Dominium LLC
03.2023 - 09.2023
Some College (No Degree) - Business Management
Houston Community College
Associate of Science -
Houston Community College