Bianca Wentz
South Point,OH
Summary
Results-driven hospitality professional with expertise from Server to General Manager. Known for fostering positive team environments and enhancing customer relations. Committed to employee development and operational efficiency while achieving business objectives. Strong communication and organizational skills support timely task completion and a customer-focused atmosphere.
Overview
18
18
years of professional experience
Work History
General Manager
Thrive Restaurant Group, LLC
Teays Valley WV
01.2016 - Current
- Managed P&L performance, controlling labor, food cost, and controllable expenses.
- Directed daily restaurant operations, aligning staffing, service standards, and guest experience across shifts.
- Trained and coached managers and team members on service procedures, safety, and compliance, All while creating a positive and productive work environment.
- Built labor schedules using sales forecasts to maintain coverage and productivity.
- Conduct interviews and new-hire orientations and ensure employees understand company policies, procedures, safety requirements and job expectations.
- Address operational issues quickly and effectively while minimizing disruption to customers and employees.
Telemarketing Sales Representative
Results Companies
Huntington WV
01.2015 - 01.2016
- Managed inbound and outbound conversations to present products and resolve objections.
- Conducted outbound sales calls using scripts to qualify leads and identify customer needs.
- Documented call outcomes and customer details in CRM systems for accurate follow-up.
- Coached new representatives on sales approach, call flow, and objection handling.
Server
Ponderosa
Huntington WV
11.2008 - 12.2015
- Greeted guests promptly, delivered attentive table service, and maintained positive dining experience.
- Took accurate food and beverage orders, ensuring special requests reached kitchen correctly.
- Coordinated with kitchen and host staff to support smooth service flow during busy periods.
- Processed payments quickly and accurately, balancing transactions with point-of-sale procedures.
- Provided excellent customer service to all guest while maintaining the cleanliness of the restaurant to uphold standards of the company.
Education
GED -
Mount West Community And Technical College
Huntington WVSkills
- Team leadership
- People management
- Crisis Management
- Financial management
- Operations management
- Professional communication
- Customer relations
Timeline
General Manager
Thrive Restaurant Group, LLC
01.2016 - Current
Telemarketing Sales Representative
Results Companies
01.2015 - 01.2016
Server
Ponderosa
11.2008 - 12.2015
GED -
Mount West Community And Technical College