Bianca J. Martin
Columbus,GA
Summary
Experienced Human Resources professional with over 6 years in full-cycle HR functions, including onboarding/off-boarding, benefits administration, HRIS management, and compliance. Managed employee records, vendor relationships, and confidential information while ensuring adherence to FMLA, ERISA, and HIPAA regulations. Skilled in Workday, PeopleSoft, and Microsoft Office, delivering efficient HR solutions that enhance organizational effectiveness.
Overview
7
7
years of professional experience
Work History
HR Manager / Benefits Manager
Z6E CENTER FOR PEDIATRICS & ADOLESCENT HEALTH
05.2023 - Current
- Manage comprehensive HR functions with primary responsibility for benefits administration, HR operations, employee support, compliance, leave administration, and HR records.
- Administer health, dental, life, disability, and other employee benefit programs, including new-hire enrollment, qualifying events, coverage changes, and terminations.
- Lead annual open enrollment and coordinate benefit program implementation, employee communications, and enrollment requirements.
- Serve as liaison between employees, insurance providers, benefit administrators, and vendors to resolve coverage, claims, and benefit issues.
- Audited employee and benefits data, reconciled insurance invoices and claims, and reviewed payroll deductions for accuracy to ensure compliance and prevent discrepancies.
- Coordinated with payroll on benefit deductions, employee changes, leave-related matters, and benefit discrepancies to streamline processes and enhance accuracy.
- Manage employee leave records and coordinate FMLA, STD, and LTD documentation and communications with employees and providers.
- Maintained confidential HR records while ensuring benefits and HR practices complied with FMLA, ERISA, COBRA, HIPAA, ACA, ADA, and FLSA requirements.
- Identify and resolve HRIS, benefits, payroll, and data discrepancies while supporting process improvements and accurate HR reporting.
- Improved onboarding workflows, standardizing orientation materials for new hires.
- Partnered with leadership on staffing needs, workforce planning, and retention strategies.
- Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
- Partnered with carriers and brokers to administer plan changes, renewals, and eligibility updates.
- Audited benefits records for compliance, correcting discrepancies and maintaining confidential employee data.
- Trained staff on benefits procedures, policy changes, and enrollment workflows to improve consistency.
- Directed full-cycle recruitment, onboarding, and credentialing for pediatric clinical and administrative staff.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
HR Technician
COLUMBUS CONSOLIDATED GOVERNMENT
09.2021 - 04.2023
- Executed HR functions including recruitment, onboarding, benefits administration, employee records management, HRIS updates, offboarding, and addressing employee inquiries to enhance overall HR service delivery.
- Performed broad HR functions supporting recruitment, onboarding, benefits, employee records, HRIS, offboarding, and employee inquiries.
- Facilitated benefits enrollment and implementation while resolving employee inquiries on benefits to ensure clarity and support for employees.
- Communicated with benefit administrators and providers to research and resolve employee benefit issues.
- Audited employee records and HRIS data to maintain accuracy and resolve discrepancies between internal systems and benefit providers.
- Managed confidential personnel records and delivered technical and administrative support for HR operations, ensuring compliance and accuracy in HR processes.
HR Assistant
CYBERBOOST, LLC
07.2020 - 08.2021
- Coordinated day-to-day HR operations, including recruitment, onboarding, and management of employee records.
- Facilitated job postings, interview scheduling, and onboarding activities to streamline hiring processes.
- Maintained accurate and confidential personnel files and employment documentation.
- Assisted HR Manager with employee-related projects, maintaining compliance of records with organizational and federal requirements.
Customer Service Representative
TSYS PAYMENT SOLUTIONS
07.2019 - 06.2020
- Resolved customer inquiries and account issues, ensuring confidentiality and accuracy while delivering professional service.
- Maintained customer records and utilized multiple databases to efficiently process requests and resolve problems.
- Cultivated strong communication, customer service, problem-solving, and data management skills to enhance service quality.
Education
Bachelor of Business Administration - Human Resource Management
COLUMBUS STATE UNIVERSITY
Columbus, GA01-2018
Skills
- Benefits Administration
- HR Management & Operations
- Recruitment & Onboarding
- Open Enrollment
- Leave Administration
- Compliance management
- Payroll reconciliation
- Claims Resolution
- HRIS & Database Management
- Data Analysis & Reporting
- Vendor Coordination
- Process Improvement
- Employee Relations
- Employee Communications
- Records management
- Training and mentoring
- Employee relations
- Microsoft office proficiency
- HR policies and procedures
Timeline
HR Manager / Benefits Manager
Z6E CENTER FOR PEDIATRICS & ADOLESCENT HEALTH
05.2023 - Current
HR Technician
COLUMBUS CONSOLIDATED GOVERNMENT
09.2021 - 04.2023
HR Assistant
CYBERBOOST, LLC
07.2020 - 08.2021
Customer Service Representative
TSYS PAYMENT SOLUTIONS
07.2019 - 06.2020
Bachelor of Business Administration - Human Resource Management
COLUMBUS STATE UNIVERSITY