Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bianca Ziegler

Fogelsville,PA

Summary

Accomplished Senior Account Specialist with a proven track record at Brixmor, adept in billing issue resolution and fostering customer relationships. Excelled in account administration and conflict resolution, significantly reducing bad debt and enhancing team productivity. Skilled in Microsoft Excel and JDE, demonstrating exceptional reporting and negotiation capabilities.

Overview

11
11
years of professional experience

Work History

Senior Account Specialist

Brixmor
Conshohocken, PA
07.2023 - Current
  • Monitored account performance, identifying issues and implementing corrective actions as needed.
  • Processed refunds or credits per company policies.
  • Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
  • Negotiated payment plans with clients experiencing financial difficulties, reducing bad debt.
  • Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
  • Managed the collection of past-due accounts, ensuring that all payments were received within established guidelines.
  • Trained newly hired top talent to maximize productivity.

Administrative Assistant Property Management

Brixmor
Carlsbad, CA
01.2022 - 06.2022
  • Provided support to tenants with professionalism and timeliness.
  • Reviewed, researched and coded invoices for payment according to operating budget
  • Collected updated tenant information and certificates of insurance as necessary and distributed appropriately
  • Collaborated with Property Accountants to address tenant accounting challenges.
  • Addressed unique needs of tenants to streamline operations.
  • Demonstrated strong ability to work autonomously and as part of a team.
  • Executed assigned responsibilities while adapting to changing priorities.
  • Drafted critical notices including open, close, and possession.
  • Prepared vendor contracts, pylon agreements and tenant bill backs
  • Updated various contact sheets including those for tenants and vendors.
  • Assisted with set up of utility accounts and transfers of services

Senior Associate Operations Management

Tideline Partners LLC
Mar, CA
11.2015 - 12.2020
  • Oversaw office management and provided administrative support to company owner.
  • Responsible for Quickbooks bookkeeping and ADP Payroll
  • Arranged travel logistics and scheduled appointments for owner and executive clients.
  • Collaborated on managing social media posts.
  • Assisted management in identifying workflow issues and developing solutions.
  • Consistently met short and long-term goals
  • Answered calls, responded to emails and spoke with clients face-to-face
  • Processed a range of documentation and entered information into databases
  • Property and asset management experience including unit sales, budgets and forecasting, construction and reporting
  • Handled customer complaints with empathy and composure

Flight Operations Manager

Echelon Jets
San Diego, CA
12.2013 - 01.2015
  • Designed new hire training program.
  • Interacted with premium clientele and managed aircraft operations through phone and email.
  • Preparing sales and income reports, contracts, and processing credit card transactions
  • Delivered round-the-clock support to customers and thesales team, ensuring top-notch service.
  • Coordinated with vendors to manage client's needs
  • Collaborated with company owner and accounting to manage team operations and reports.
  • Provided coaching and mentoring to enhance employee performance.
  • Directed workload assignments for a team of four members.

Education

Associate in Arts (A.A.) - Administration

University of Phoenix
San Diego, CA
04.2013

Skills

  • Reporting skill
  • Billing issue resolution
  • Terms negotiation
  • Account investigations
  • Due diligence
  • Customer relationship development
  • Experienced in Microsoft Excel
  • Experienced JDE
  • ADP Proficiency
  • Power BI Proficiency
  • Account administration
  • Document management

Accomplishments

  • Promoted from Account Specialist to Senior Account Specialist at Brixmor

Timeline

Senior Account Specialist

Brixmor
07.2023 - Current

Administrative Assistant Property Management

Brixmor
01.2022 - 06.2022

Senior Associate Operations Management

Tideline Partners LLC
11.2015 - 12.2020

Flight Operations Manager

Echelon Jets
12.2013 - 01.2015

Associate in Arts (A.A.) - Administration

University of Phoenix

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