Bibiana Guzman
District Heights,MD
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
15
15
years of professional experience
Work History
Cashier
Dollar Tree Stores
District Heights, Maryland
11.2010 - 12.2014
- Processed customer transactions efficiently at a busy retail location.
- Managed cash register operations while ensuring accuracy in handling payments.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Supervisor
Green Maids
Springfield, Virginia
03.2014 - 07.2017
- Supervised daily operations and ensured compliance with safety standards.
- Managed team schedules and assigned tasks to optimize workflow efficiency.
- Trained new employees on operational procedures and company policies.
- Monitored employee productivity to provide constructive feedback and coaching.
- Driver and Trainner of Maids.
- Responsible of a Group of Maids to clean houses.
- Managed the payments of the houses.
- Cleanned and Checked after maids Done cleanning the houses.
- Make sure customers would give excelent feed back. Would have to work extra hard to leave their house very clean.
- Trained new employees on company policies and procedures.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Popeyes Manager
Popeyes® Louisana Kitchen
Clinton , Md
07.2017 - 08.2020
- Supervised daily operations to ensure efficient restaurant workflow.
- Trained and mentored team members on service standards and procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Enforced health and safety regulations to maintain a clean work environment.
- Resolved customer complaints promptly to enhance dining experience.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Custodial Worker
Integrity excellence in facilities services
Upper Marlboro, Maryland
08.2020 - 11.2023
- Maintained cleanliness in assigned areas to ensure a safe environment.
- Operated cleaning equipment such as floor buffers and vacuum cleaners.
- Performed routine inspections to identify maintenance needs and hazards.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Managed waste disposal and recycling efforts for efficient resource use.
- Collaborated with team members to complete daily cleaning tasks effectively.
- Reported supply needs to ensure availability of cleaning materials and tools.
- Followed established protocols for handling hazardous materials safely.
- Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
- Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
- Cleaned spills in hallways, stairwells and other public areas; removed snow from sidewalks.
- Scrubbed toilets, sinks, showers, walls and windows; refilled soap dispensers and paper towels.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Cleaned kitchen areas including counters, appliances, cupboards and dining area surfaces.
Amazon logistics
Amazon
Hyattsville, Maryland
11.2023 - 02.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Stowing
- Pick & Stage
Associate
Amazon
Fredericksburg, Virginia
03.2024 - Current
- Pit Driver
- Pallet Receive & fipster
- Prep
- Learning Ambassador
- Inbound Trainner
Education
Dr Henry A Wise Jr
Upper Marlboro, MDSkills
- Cash handling
- Transaction processing
- Inventory management
- Detail orientation
- Staff training
- Team leadership
- Work ethic
- Order taking
- Training and onboarding
- Patience and empathy
Languages
English
Professional
Spanish
Full Professional
Timeline
Associate
Amazon
03.2024 - Current
Amazon logistics
Amazon
11.2023 - 02.2024
Custodial Worker
Integrity excellence in facilities services
08.2020 - 11.2023
Popeyes Manager
Popeyes® Louisana Kitchen
07.2017 - 08.2020
Supervisor
Green Maids
03.2014 - 07.2017
Cashier
Dollar Tree Stores
11.2010 - 12.2014
Dr Henry A Wise Jr