DEJANELLE CARR
Philadelphia,PA
Summary
Dynamic retail leader with a proven track record of driving sales growth, developing top-tier teams, and executing results across high-volume store environments.. Known for turning underperforming locations into top performers through hands-on leadership, operational discipline, and a relentless focus on customer experience. Experienced in managing payroll, scheduling, merchandising, and performance development, with a focus on accountability and results. I am ready to bring strong execution, strategic thinking, and people-first leadership to the next level.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
DTLR
Chester, PA
02.2024 - Current
- Established customer service standards and monitored staff compliance.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
General Manager
Planet Fitness
Wilmington, DE
06.2023 - 02.2024
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
Merchandising Manager
Rite Aid
Springfield, PA
09.2020 - 06.2023
- Assisted in developing visual displays for stores according to corporate guidelines.
- Maintained accurate records of all transactions related to merchandise purchases.
- Developed strategies for product positioning and pricing based on market analysis.
- Reviewed store performance data and made adjustments accordingly.
Inbound Sales Agent
Comcast
Newark, DE
07.2019 - 07.2020
- Explained products and services and prices and answered questions from customers.
- Adjusted sales scripts to better target needs and interests of specific individuals.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Defined problems, collected data, established facts and validated conclusions.
Customer Experience Specialist
Comcast
Newark, DE
07.2016 - 04.2018
- Built and maintained enduring customer relationships to increase sales and generate repeat business.
- Researched complex issues across multiple databases and worked with support resources to resolve customer issues.
- Collaborated with cross-functional teams to improve overall customer experience.
- Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process.
Assistant Manager/Key Holder
Radio Shack Corporation
, US
09.2011 - 03.2013
- Organized company merchandise and displays to increase brand awareness and product sales.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Implemented comprehensive business procedures to promote compliance with industry standards and rules.
Education
Associate - General Studies Candidate
Southern New Hampshire University
07.2025
Gloucester County College
01.2010
Clearview Regional High School
01.2010
Skills
Project management
- Customer service
- Financial forecasting
- Communication skills
- Mentoring
- Inside sales
- Upselling and negotiation
- Salesforce proficiency
- Telemarketing strategies
- Customer communication
- Retention strategies
- Detail-oriented approach
- Sales presentations
- Information management
- Service-oriented mindset
Certification
- Inventory Management
- Audit Skills
- Conversational in American Sign Language
- CPR certified
- Ready Now Certified
- DIY Certified (5 years)
References
References available upon request.
Timeline
Store Manager
DTLR
02.2024 - Current
General Manager
Planet Fitness
06.2023 - 02.2024
Merchandising Manager
Rite Aid
09.2020 - 06.2023
Inbound Sales Agent
Comcast
07.2019 - 07.2020
Customer Experience Specialist
Comcast
07.2016 - 04.2018
Assistant Manager/Key Holder
Radio Shack Corporation
09.2011 - 03.2013
Associate - General Studies Candidate
Southern New Hampshire University
Gloucester County College
Clearview Regional High School
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