Bikramjit Mathaun
Cumming,USA
Summary
Skilled Epic Ambulatory Analyst with strong background in healthcare IT solutions and workflow optimization. Possess deep understanding of clinical process design, EMR system configuration, application testing, and end-user training. Notable strengths include problem-solving aptitude, exceptional communication skills, and ability to collaborate effectively with cross-functional teams. Previous work has resulted in improved operational efficiency through customization of software to meet unique healthcare facility needs.
Overview
18
18
years of professional experience
Work History
Epic Consultant /Project Assistant - Remote
Medasource IT Healthcare
Atlanta, GA
11.2024 - Current
- Lent application configuration, security and programming services for organizing and planning information systems.
- Worked closely with other departments to coordinate software updates or hardware installations needed for successful implementations.
- Analyzed user requirements and developed system solutions that met customer needs.
- Provided technical expertise in the design, build, testing and training of Epic applications.
- Used informatics science to implement technological solutions to resolve clinical or health care administrative problems.
- Identified areas where automation can be used in order to improve efficiency within clinical operations.
Epic Application Analyst
Community Howard Regional Health [Walgreens]
Indianapolis, IN
08.2024 - 11.2024
- Executed Epic Ambulatory Go-live for Walgreens Clinic's Supported NP's
- Technical Dress Rehearsal (TDR)
- Assisted in resolving complex issues or escalated them as appropriate to senior managers.
- Evaluated employee performance regularly through feedback sessions.
- Monitored customer feedback regarding existing systems or newly implemented solutions; provided recommendations on how they could be improved upon.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Epic Trainer /Epic Go-Live Consultant
Northeast Georgia Medical center
, GA
06.2022 - 08.2024
- Technical Dress Rehearsal (TDR)
- Configured multiple Epic system modules, including Orders and Clinical Documentation, based on customer specifications.
- Implemented process improvements by customizing workflows and creating new procedures in the system.
- Facilitated training sessions on Epic ClinDoc to promote effective system utilization.
Epic Specialist Update Team
Piedmont Health
, GA
04.2021 - 05.2022
- Executed equipment setup for employee use, including installation of cables and software.
- Technical Dress Rehearsal (TDR)
- Conducted workflow analysis and cost comparison to enhance operational efficiency.
- Collaborated with IT staff to resolve deployment-related issues promptly.
- Identified process improvement opportunities during Epic go-live implementation.
Epic Trainer
Aurora Health
IL
08.2020 - 03.2021
- Oversee Epic inpatient and ambulatory go-live as Lead Manager, ensuring effective support for physicians and nurses.
- Technical Dress Rehearsal (TDR)
- Implemented quality control measures to uphold company standards.
- Assisted in resolving complex issues or escalated them as appropriate to senior managers.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated employee performance regularly through feedback sessions.
Lead Consultant
Johnson City Medical Center
TN
05.2020 - 07.2020
- Facilitate seamless Epic Ambulatory Go-live as Lead Manager by supporting physicians and nurses
- Technical Dress Rehearsal (TDR)
- Provided regular status updates on project timeline and budget via email, phone, in person meetings.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Conducted workflow analysis, space design or cost comparison analysis.
- Monitored progress of all activities associated with the Epic go-live implementation plan.
- Worked closely with IT staff to troubleshoot any issues that arise during the deployment process.
Epic Ambulatory Go-Live Support ATE Specialist
Emery University Hospital
GA
05.2020 - 05.2020
- Facilitate epic inpatient Go-live as Lead Manager by supporting physicians and nurses
- Implemented quality control measures to uphold company standards.
- Assisted in resolving complex issues or escalated them as appropriate to senior managers.
- Evaluated employee performance regularly through feedback sessions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Lead Consultant
Ardent Health
Tulsa, OK
01.2020 - 05.2020
- Facilitated Epic Inpatient Go-live as lead manager, providing support to physicians and nurses
- Technical Dress Rehearsal (TDR)
- Evaluated employee performance regularly through feedback sessions.
- Collaborated with other teams and departments for successful implementation of initiatives.
- Conducted regular meetings with the team to discuss progress on projects and tasks.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assisted in resolving complex issues or escalated them as appropriate to senior managers.
Lead Consultant
BSA Surgery Group
TX
01.2017 - 02.2019
- Oversaw operations as lead manager at hospital, enhancing support for physicians and nurses
- Technical Dress Rehearsal (TDR)
- Assisted in resolving complex issues or escalated them as appropriate to senior managers.
- Evaluated employee performance regularly through feedback sessions.
- Implemented quality control measures to uphold company standards.
- Collaborated with other teams and departments for successful implementation of initiatives.
Lead Consultant
Erlanger East Hospital
Chattanooga, TN
11.2017 - 12.2017
- Directed Epic Inpatient Go-live as lead manager, supporting physicians and nurses
- Implemented quality control measures to uphold company standards.
- Evaluated employee performance regularly through feedback sessions.
- Assisted in resolving complex issues or escalated them as appropriate to senior managers.
- Assigned work and monitored performance of project personnel.
Lead Consultant
Northeast Georgia Medical Center Braselton
Braselton, ATL
09.2017 - 10.2017
- Directed Epic Inpatient Go-live at hospital as lead manager, ensuring support for physicians and nurses
- Technical Dress Rehearsal (TDR)
- Implemented quality control measures to uphold company standards.
- Assisted in resolving complex issues or escalated them as appropriate to senior managers.
- Evaluated employee performance regularly through feedback sessions.
Epic Credentialed Trainer, ClinDoc
Lovelace UNM Rehabilitation Hospital
Albuquerque, NM
08.2017 - 09.2017
- Led Epic Inpatient Go-live initiative, providing essential support to physicians and nurses
- Implemented quality control measures to uphold company standards.
- Evaluated employee performance regularly through feedback sessions.
- Provided guidance and support for team members in order to enhance their work performance and development.
- Delegated work to staff, setting priorities and goals.
Ambulatory/Inpatient Epic Consultant
Houston Methodist Willowbrook
TX
05.2017 - 06.2017
- Led Epic Inpatient Go-live project by supporting physicians and nurses.
- Delivered regular project status updates on timeline and budget through email, phone, and in-person meetings.
- Configured equipment for employee use, including installation of cables, operating systems, and software.
- Conducted workflow analysis, space design, and cost comparison assessments.
- Assisted with user acceptance testing, unit testing, and integration testing prior to go-live date.
Epic ClinDoc Consultant
Kish Hospital
Dekalb, IL
12.2010 - 04.2011
- Led implementation of Epic Inpatient Go-live, providing critical support to physicians and nurses
- Evaluated software or hardware to recommend improvements or upgrades.
- Performed troubleshooting and root cause analysis of complex application issues.
- Collected, analyzed and reported on data for use in operational planning.
- Maintained a library of approved release versions for all supported products within the Epic ATE suite.
- Maintained positive working relationship with fellow staff and management.
Epic Ambulatory Go-Live Support ATE Specialist
Unity Hospital
Rochester, NY
08.2010 - 10.2010
- Coordinated inpatient Go-live efforts as lead manager, ensuring robust support for physicians and nurses
- Assisted in resolving complex issues or escalated them as appropriate to senior managers.
- Implemented quality control measures to uphold company standards.
- Evaluated employee performance regularly through feedback sessions.
- Assisted in training users on how to utilize the Epic Ambulatory system efficiently and effectively.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Epic ATE Support Specialist
Cleveland Clinic
Cleveland, OH
05.2008 - 07.2010
- Facilitated epic inpatient Go-live, ensuring seamless support for physicians and nurses.
- Technical Dress Rehearsal (TDR)
- Configured equipment for employee use, including installation of cables and operating systems.
- Executed software installations to enhance operational readiness for healthcare staff.
Medical Assistant
Community Howard Regional Health
Northfield Clinic, Ohio
10.2007 - 04.2008
- Documented medical history, including vital signs, accurately within EPIC records system.
Entered patient information into EPIC records system to maintain comprehensive data integrity. - Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Prepared treatment rooms for patient examinations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Changed dressings on wounds to prevent infection and check for healing.
Education
Medical Assistant Program -
Brown Mackie College
Akron, Ohio01-2006
Skills
- Epic credentialed trainer
- Clinical workflow analysis
- Project management
- User training
- Technical troubleshooting
- System testing
- Epic application configuration
- Healthcare technology implementation
- Communication skills
- Problem solving
- Team collaboration
- Project coordination
- Diagnostic testing
- Call center operations
- Desktop support
- Remote support
- Reliability and adaptability
- Multitasking and professionalism
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Professional
Timeline
Epic Consultant /Project Assistant - Remote
Medasource IT Healthcare
11.2024 - Current
Epic Application Analyst
Community Howard Regional Health [Walgreens]
08.2024 - 11.2024
Epic Trainer /Epic Go-Live Consultant
Northeast Georgia Medical center
06.2022 - 08.2024
Epic Specialist Update Team
Piedmont Health
04.2021 - 05.2022
Epic Trainer
Aurora Health
08.2020 - 03.2021
Lead Consultant
Johnson City Medical Center
05.2020 - 07.2020
Epic Ambulatory Go-Live Support ATE Specialist
Emery University Hospital
05.2020 - 05.2020
Lead Consultant
Ardent Health
01.2020 - 05.2020
Lead Consultant
Erlanger East Hospital
11.2017 - 12.2017
Lead Consultant
Northeast Georgia Medical Center Braselton
09.2017 - 10.2017
Epic Credentialed Trainer, ClinDoc
Lovelace UNM Rehabilitation Hospital
08.2017 - 09.2017
Ambulatory/Inpatient Epic Consultant
Houston Methodist Willowbrook
05.2017 - 06.2017
Lead Consultant
BSA Surgery Group
01.2017 - 02.2019
Epic ClinDoc Consultant
Kish Hospital
12.2010 - 04.2011
Epic Ambulatory Go-Live Support ATE Specialist
Unity Hospital
08.2010 - 10.2010
Epic ATE Support Specialist
Cleveland Clinic
05.2008 - 07.2010
Medical Assistant
Community Howard Regional Health
10.2007 - 04.2008
Medical Assistant Program -
Brown Mackie College
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